Brooklyn Henderson
Webster City,IA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Murphy USA. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in cash handling and team collaboration, consistently maintaining high standards and contributing to store success. Recognized for building lasting customer relationships and ensuring operational efficiency.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
8
8
years of professional experience
Work History
Cashier
Murphy USA
Mason City
10.2023 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
OGP
Walmart
Fort Dodge, IA
10.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Merchandise
Target
Fort Dodge, IA
11.2019 - 01.2022
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Conducted regular price audits to maintain accurate pricing information for all products on display.
Sales Floor Team Member
Shopko Home
07.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Education
Webster City High School
Webster City, IA05.2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Product restocking
- Refunds and exchanges
- Merchandise restocking
Timeline
Cashier
Murphy USA
10.2023 - 01.2025
OGP
Walmart
10.2022 - 03.2023
General Merchandise
Target
11.2019 - 01.2022
Sales Floor Team Member
Shopko Home
07.2017 - 03.2019
Webster City High School