Brooklyn Higgins
Louisville,KY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
05.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Member
Rasing Canes Chicken Fingers
06.2020 - 12.2021
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Central High School
Louisville, KY05.2023
Skills
- Account Management
- Trained in Salesforce
- Complaint Logging and Resolution
- Speaking Clearly
Timeline
Customer Service Associate
Walgreens
05.2022 - 02.2023
Crew Member
Rasing Canes Chicken Fingers
06.2020 - 12.2021
High School Diploma -
Central High School
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