Brooklyn Horst
Old Town,ME
Summary
Motivated Server with an engaging personality and flexible approach. Upbeat, friendly, and skilled in anticipating customer needs to facilitate enjoyable dining experiences. An enthusiastic and reliable professional who takes pride in providing excellent service to restaurant customers. Addresses complaints and resolves issues promptly, maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Masons Brewing Co.
01.2021 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Effectively manages sections of 3-6 tables with complete customer satisfaction.
Sales Associate
American Eagle
01.2023 - 04.2023
- Helped customers locate products and checked store systems for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services.
- Streamlined processes within store's operations by organizing merchandise layouts for easy access.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
Bachelor of Arts - Philosophy
University of Maine
Orono, ME05.2025
High School Diploma -
Fort Kent Community High School
Fort Kent, ME01.2021
Skills
- Excellent people skills
- Multi-tasking strength
- Tableside Service
- Adaptable and Flexible
- Warm and Friendly
- Memory retention
- Reliable and Responsible
Timeline
Sales Associate
American Eagle
01.2023 - 04.2023
Server
Masons Brewing Co.
01.2021 - Current
Bachelor of Arts - Philosophy
University of Maine
High School Diploma -
Fort Kent Community High School
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