Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brooklyn Houser

Mankato,MN

Summary

Become eligible for admission into the full Bachelor of Science in Social Work (BSSW) major.

Overview

3
3
years of professional experience

Work History

Server

Lentes Restaurant Group
08.2023 - Current
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Irish restaurant with social relevancy and intentionality.

Barista Trainer

Starbucks
10.2020 - 08.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Consistently met or exceeded monthly sales targets through exceptional customer service and proactive selling techniques.
  • Provided coaching and mentoring to employees.

Server

Lava Burger And Wings
05.2021 - 08.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Some College (No Degree) - Bachelor's of Science, Social Work

Minnesota State University - Mankato
Mankato, MN
12.2025

Skills

  • Multitasking Abilities
  • Teamwork and Collaboration
  • Perseverance
  • Empathy
  • Attention to Detail
  • Self-awareness

Volunteer Experience

Leader- Young Life, Owatonna MN 

-Connecting youth with spirituality and faith

Meals On Wheels- Owatonna, MN

-Deliver meals to those in need

Bell ringing- Salvation Army, Owatonna MN

-Collecting money for local Salvation Army Programs

Timeline

Server

Lentes Restaurant Group
08.2023 - Current

Server

Lava Burger And Wings
05.2021 - 08.2022

Barista Trainer

Starbucks
10.2020 - 08.2023

Some College (No Degree) - Bachelor's of Science, Social Work

Minnesota State University - Mankato

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Brooklyn Houser