Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooklyn Iverson

Summary

Dynamic and customer-focused with extensive experience at Waterfront and Bracco World Cafe & Island Bar. Proven ability to enhance guest satisfaction through strong verbal communication and strategic task management. Skilled in register operation and adept at addressing special dietary requirements, fostering loyalty and repeat business.

Overview

2
2
years of professional experience

Work History

Restaurant Server

Waterfront
08.2023 - Current
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Stayed up-to-date on menu changes to help customers make food choices.

Restaurant Waiter

Bracco World Cafe & Island Bar
05.2023 - Current
  • Answered customers' questions, recommended items, and recorded order information.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Associate

Funky Zebras Boutique
05.2024 - 08.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Bachelor of Arts -

University of Northern Iowa
Cedar Falls, IA
05-2028

Skills

  • Register operation
  • Table management
  • Dining area maintenance
  • Special dietary requirements
  • Strong verbal communication
  • Customer service
  • Strategic task management

Timeline

Sales Associate

Funky Zebras Boutique
05.2024 - 08.2024

Restaurant Server

Waterfront
08.2023 - Current

Restaurant Waiter

Bracco World Cafe & Island Bar
05.2023 - Current

Bachelor of Arts -

University of Northern Iowa

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