Brooklyn Malone
Elkmont,AL
Summary
Dynamic professional with experience as a Phone Operator at CallStar, excelling in customer satisfaction through effective communication and empathy. Proven ability in data entry and appointment scheduling, ensuring accuracy and timely responses. As a Phlebotomist at Athens Limestone Hospital, demonstrated expertise in venipuncture and specimen collection, enhancing patient care and experience.
Overview
7
7
years of professional experience
Work History
Phone Operator
CallStar
04.2024 - 04.2025
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Phlebotomist
Athens Limestone Hospital
01.2018 - 01.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Education
High School Diploma -
West Limestone High School
Lester, AL05.2014
Skills
- Data entry
- Telephone etiquette
- Empathy and patience
- Appointment scheduling
- Venipuncture
- Patient care
- Sample and specimen collection
- Butterfly needle technique
Timeline
Phone Operator
CallStar
04.2024 - 04.2025
Phlebotomist
Athens Limestone Hospital
01.2018 - 01.2019
High School Diploma -
West Limestone High School
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