Brooklyn Martin
DeKalb,IL
Summary
Dynamic professional with a strong background in customer service and operations management at Hy-Vee. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in Microsoft Excel and detail-oriented, I excel in fast-paced environments, consistently contributing to increased sales and operational efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Texas Roadhouse
Rockford, IL
2023.10 - Current
- Managed multiple tables simultaneously, ensuring timely service and customer satisfaction in fast-paced settings.
- Upsold menu items, contributing to increased sales and enhancing overall dining experience.
- Collaborated with team members to improve customer satisfaction and streamline restaurant operations.
- Accurately handled cash and card transactions to ensure correct billing.
Intern
GiveDIGNITY
San Jose, Costa Rica
2026.06 - 2026.08
- Delivered one-on-one tutoring in english and mathematics for students of all ages
- Fostered lasting connections with students and their families by providing ongoing support, participating in community activities, and building trust across the program
- Collaborated with staff on project planning and execution
- Facilitated new organization method for revenue cycling
Service Manager
Hy-Vee
Waterloo, LA
2021.08 - 2023.07
- Supervised daily store operations across all departments, enhancing workflow efficiency
- Trained employees on operational procedures, ensuring adherence to company standards
- Managed inventory levels to ensure optimal stock availability and minimize shortages
- Resolved customer complaints promptly to enhance overall shopping experience.
- Studied finance principles through daily cash handling tasks from handling large amounts of cash, including counting cashier drawers, self-checkouts, and the safe, to ensure proper counts of revenue for the day
Education
Bachelor of Science - Finance
Northern Illinois University
DeKalb, Illinois2027-05
Skills
- Customer focus
- Service excellence
- Multitasking
- Teamwork
- Adaptability
- Detail orientation
- Problem solving
- Analytical
- Critical thinking
- Active listener
- Strong work commitment
- Microsoft Excel
LEADERSHIP AND COMMUNITY INVOLVMENT
- Treasurer and Model | The Standard | NIU
- November 2024 Present
- Organize and monitor finances to budget for photoshoots, events, equipment and anything else necessary
- Organizing photos for different events, seasons, trends and more to create diversity in portfolios
- Taught other members what it takes to professionally photograph, organize photo shoots, enable creativity, and helping others to model in a way that embraces them while also following real-world modeling standards
- Member | Investment Association | NIU
- August 2025 Present
- Evaluate current and past stock market trends and acquiring the terminology and skills to grow knowledge in trading
- Working as a team to create presentations using a S.W.O.T analysis on different companies to show other students in the organization how to determine if a company is worth the investment
Certification
- Microsoft Office Specialist: Excel Associate
Timeline
Intern
GiveDIGNITY
2026.06 - 2026.08
Server
Texas Roadhouse
2023.10 - Current
Service Manager
Hy-Vee
2021.08 - 2023.07
Bachelor of Science - Finance
Northern Illinois University