Brooklyn Masters

Hostess

Bff Asian Grill & Sports Bar

05.2021 - 08.2023

Greeted incoming guests to escort to assigned dining areas and present menus.
Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
Greeted guests and gathered information to seat groups or place on waitlist.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Built positive relationships with other front-of-house and kitchen staff.
Answered telephone to provide dining information and take reservations.
Communicated with servers about new tables, changes in food availability and customer comments.
Greeted customers, answered questions and recommended specials to increase profits.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Resolved customer service and food-related issues to maintain guest satisfaction.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Cleaned and restocked counter areas, replenished cash drawers, and checked server supplies to facilitate operations.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Supported the needs of person wait, and staff, who attended to the specific needs of countless customers daily for Bar and grill restaurant with social relevancy and intentionality.