Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Brooklyn Meyer-Shaffer

Antioch,IL

Summary

Customer Service Specialist with a strong background in file management and problem-solving, demonstrated at Antioch Community High School. Proven ability to enhance customer satisfaction and operational efficiency through effective communication and organizational strategies acquired at Culver's. Expertise in multitasking across various roles while consistently exceeding client expectations in house cleaning services.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Antioch Community High School
Antioch, IL
06.2023 - 08.2023
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Completed basic bookkeeping and document filing.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

House Cleaner

Nonesuch
Fox Lake, IL
05.2022 - 09.2022
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Notified managers of repair needs or additions to building operating systems.
  • Scrubbed kitchen appliances such as refrigerators, stoves, microwaves and dishwashers.
  • Moved furniture for deep cleaning underneath when necessary.

Crew Member

Culver's Restaurant
Fox Lake, IL
06.2021 - 09.2021
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Answered phone calls promptly to provide accurate information about menu items or prices.

Education

Some College (No Degree) - Criminal Justice

Carroll University
Waukesha, WI

Some College (No Degree) - Criminal Justice

College of Lake County
Grayslake, IL

Skills

  • File management
  • Team collaboration
  • Verbal and written communication
  • Filing
  • Problem-solving skills
  • Customer service
  • Listening skills
  • Multitasking and organization

Affiliations

  • Golfer
  • Pianist
  • Painter
  • Quality Family Time

Accomplishments

  • Volunteer
  • Feed My Starving Children
  • Deans List

References

References available upon request.

Timeline

Front Desk Receptionist

Antioch Community High School
06.2023 - 08.2023

House Cleaner

Nonesuch
05.2022 - 09.2022

Crew Member

Culver's Restaurant
06.2021 - 09.2021

Some College (No Degree) - Criminal Justice

Carroll University

Some College (No Degree) - Criminal Justice

College of Lake County

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Brooklyn Meyer-Shaffer