Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Software
Interests
Languages
Timeline
Hi, I’m

Brooklyn Roberson

Department Leader
Oxford,OH
"There is no beauty, without some strangeness,"
- Edgar Allen Poe
Brooklyn Roberson

Summary

Dynamic leader with proven expertise in team management and operations management, honed at TJ Maxx and Gold Star Chili. Excelled in enhancing customer engagement and service, achieving significant improvements in collaboration and performance. Skilled in training and mentoring, adept at leveraging customer feedback for continuous improvement. Demonstrates exceptional problem-solving abilities and a customer-focused approach. Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering bubbly personality with expertise developing employee performance goals and relationships.

Overview

2
years of professional experience
1
Certification

Work History

TJ Maxx, TJX Companies

Department Leader of Makeups and Undergarments
06.2023 - Current

Job overview

  • Coordinated cross-functional projects within the organization, fostering teamwork and collaboration across departments.
  • Management of phone calls, and distributing documents and/or information as needed.
  • Mentored junior employees to develop their leadership skills, preparing them for future roles within the company.
  • Steady work environment, maintenance of structure and organization and structure of department.
  • Established clear communication channels within the department, resulting in better information flow and decision-making processes.
  • Handling and enumeration of register and money.
  • Worked as a team of associates efficiently to achieve departmental goals, improving overall performance and collaboration.
  • Prioritized workload effectively based on urgency/importance.
  • Head of jewelry, makeup, and lingerie department, requiring the handling of customer concern as well as needs and maintaining assistance.
  • Responsibility of necessary keys to maintain the safety and proficiency of the department jewelry counter.
  • Required collection and reviews of operations to identify areas for improvement.
  • Maintained positive relationships with associates and management to deliver the highest level of collaboration to maintain healthy work environments.

Gold Star Chili

Waitress Trainee and Trainer
02.2022 - 04.2023

Job overview

  • Handling of high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Maintenance of personal stress level, leaving no room for error or acts of personal emotion.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Collaborated with team members to create a positive work atmosphere.
  • Maintained professional demeanor during difficult and/or potentially dangerous customer reaction if escalated.
  • Actively collected customer feedback suggestions to implement improvements to self, then communicating store concerns back to manager.
  • Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.

Education

Ross High School
Hamilton, OH

High School Diploma
05.2024

University Overview

  • Extracurricular Activities: Show Choir participant as a singer/dancer, as well as participating in the show band through middle, and High School at Ross. (Major collaborative workmanship skills acquired, usage of stress management, and constructive critiques applied to self).
  • Extracurricular Activities: Member of the Ross Band of Class throughout middle and High School at Ross. Receiving multiple solo opportunities, while maintaining exceptional grades during schooling through packed schedule.
  • NHS (National Honor Society) Member, qualifying in top 100%, and first in country, to receive perfect points with no error during presentation and deliberation of speech. - Project; Forks up Phones Down, promoting the subtraction of usage of phones during driving as well as reducing the amount of usage of phones at the dinner table, during social interactions/meals.
  • Relevant Coursework: Psychology 1 & 2 taken through Miami University Regionals, maintaining high A's through both semesters of the coursework.

Skills

  • Team Management
  • Customer Focus
  • Operations Management
  • Compliance Management
  • Customer Service
  • Problem-Solving
  • Safety and Security
  • Customer Engagement
  • Training and mentoring
  • Goals and performance
  • Flexible Schedule
  • Product restocking
  • Sales Reporting
  • Workflow Coordination
  • Usage of Printer & cash registers

Certification

CPR Training and Certification

Additional Information

I love meeting new people and can get along with any personality type! Everyone is unique and functions in their own personal way, I believe in promoting personal growth through engagement and usage of constructive tips and information!

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Microsoft Word

Google Drive

(Ability to download whatever deems necessary)

Interests

Reading

Horror Novels

Eighteenth Century writings, novels, and poems

Psychiatry

The study of the human brain and it's emotions

Writing

Nature and Gardening

Boating and Camping

Meeting new people

Languages

English
Bilingual or Proficient (C2)
German
Intermediate (B1)
American Sign Language
Intermediate (B1)

Timeline

Department Leader of Makeups and Undergarments

TJ Maxx, TJX Companies
06.2023 - Current

Waitress Trainee and Trainer

Gold Star Chili
02.2022 - 04.2023

Ross High School

High School Diploma

Similar Profiles

CREATE PROFILE
Brooklyn RobersonDepartment Leader