Brooklynn Bostick
Warner Robins,GA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Orleans on Carroll
07.2022 - 05.2023
- Handled 10+ tables daily
- Greeted guests
- Took food and drink orders
- Served meals
- Checked on guests frequently
- Handled money
- Bussed tables
- Swept, mopped, and prepared for guests
Server
Metropolis Grill
09.2021 - 06.2022
- Took orders
- Served food
- Checked on guests frequently
- Handled a high volume of customers regularly
- Welcomed guests as they arrived
- Bussed tables
- Set up payments by POS
- Kept the restaurant clean and sanitary
Receptionist
Glow Facial Bar
04.2021 - 09.2021
- Greeted customers
- Checked in clients for their appointments
- Answered all customer questions
- Contacted clients
- Made appointments
- Front desk
Team Lead
Rack Room Shoes
02.2021 - 04.2021
- Process returns, exchanges, etc
- Answer phones
- Unload shipment
- Provide exceptional customer service
- Opening/closing duties
Salesperson/Daycare Worker
Evolve Bonaire
12.2020 - 02.2021
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Collaborated with team members to meet daily demands and handle challenging projects
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Assisted gym customers with sales and service needs
- Supervised children during all activities to maintain safety and wellbeing
- Assisted children with task and activity completion, while allowing them to navigate challenges independently first
- Helped children explore new ideas and concepts through hands-on learning
- Delivered consistent quality to customers, meeting expectations and minimizing complaints
Barista/Salesperson
WR Nutrition
09.2020 - 12.2020
- Helped support team goals, assisting with all cleaning tasks, customer needs, and supply replenishment
- Minimized drawer errors by accurately documenting orders and processing payments
- Informed customers about the product, suggestively selling them
- Spoke with customers about their health goals, and informed them about which products would be good for them, and how the products work
Host
Logans Roadhouse
02.2020 - 03.2020
- Cleaned and organized menus to increase sanitation and availability
- Followed company procedures for guest-seating, including proper use of station charts and workflow
- Took reservations by phone and in person, providing helpful, accurate responses to inquiries
- Moved and arranged tables, chairs, and settings and organized seating for groups with special needs
- Served take-out customers, preparing drinks and verifying items for maximum satisfaction
Fast Food Team Member
Chick-Fil-A
05.2018 - 08.2019
- Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy
- Tallied money accurately, balancing cash drawer at open and close of each day
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
- Took orders and processed payments by operating touch screen terminals
- Maintained professional restaurant appearance by handling cleanliness and overall presentation of work areas
- Contributed to positive restaurant reputation by greeting and serving customers with professionalism
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
- Performance improvement
- Point of sale operation
- Relationship management
- Task prioritization
Timeline
Server
Orleans on Carroll
07.2022 - 05.2023
Server
Metropolis Grill
09.2021 - 06.2022
Receptionist
Glow Facial Bar
04.2021 - 09.2021
Team Lead
Rack Room Shoes
02.2021 - 04.2021
Salesperson/Daycare Worker
Evolve Bonaire
12.2020 - 02.2021
Barista/Salesperson
WR Nutrition
09.2020 - 12.2020
Host
Logans Roadhouse
02.2020 - 03.2020
Fast Food Team Member
Chick-Fil-A
05.2018 - 08.2019
High School Diploma -
Warner Robins High School
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