Dedicated shift leader with strong customer service, team collaboration, and problem-solving skills. Proven ability to manage operations efficiently and train new employees, ensuring exceptional guest experiences.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Shift Leader
7 Brew Coffee
Niceville
04.2025 - Current
Supervised team members during busy shifts to ensure smooth operations.
Trained new baristas on coffee preparation and customer service standards.
Managed inventory levels, ensuring timely restocking of supplies and ingredients.
Provided excellent customer service by greeting and assisting guests efficiently.
Handled cash register operations, processing transactions accurately and quickly.
Maintained cleanliness and organization of the café to meet health standards.
Collaborated with management to implement daily staff schedules effectively.
Resolved customer complaints promptly, ensuring positive experiences at the café.
Assisted in training new employees on shift operations.
Resolved customer complaints promptly and professionally.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Home/Condo Cleaner
Clean Sweep Cleaning Services
Niceville
01.2024 - 04.2025
Cleaned and sanitized common areas for multiple condominium units.
Maintained inventory of cleaning supplies and equipment.
Followed safety protocols while using cleaning chemicals and tools.