Brooklynn Jett
Charlotte,NC
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Collections Manager
Teresa Auto Sales Inc
Gastonia, NC
06.2023 - 08.2024
- Managed accounts receivable, collections and credit activities for a large customer base.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Resolved escalated disputes between customers and the company concerning collections matters.
Assisted Living Supervisor
Brookdale Assisted Living
Concord, NC
10.2021 - 06.2023
- Scheduled and monitored staff shifts to ensure adequate staffing levels for resident care.
- Conducted assessments of residents' physical and mental health, safety needs, and living arrangements.
- Encouraged positive relationships between employees, residents, families, visitors, vendors, and other stakeholders involved in providing quality care.
- Responded promptly to complaints from residents or their families about the level of care being provided.
Dispatcher
Traces Logistics LLC
Charlotte, NC
04.2019 - 10.2021
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Answered customer requests with information about product availability, shipping information and status updates.
Buisness Sales Agent
Spectrum
Charlotte, NC
01.2018 - 08.2019
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Established a network of contacts in the business sector to increase sales opportunities.
- Resolved customer complaints promptly and efficiently.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education
High School Diploma -
Rocky River High School
Mint Hill NC02-2015
Skills
- Customer Relations
- Advanced computer skills
- Complaint Handling
- Health and safety compliance
- Basic accounting
- High-energy attitude
- Microsoft Outlook
- Customer Education
- Dispute Resolution
Timeline
Collections Manager
Teresa Auto Sales Inc
06.2023 - 08.2024
Assisted Living Supervisor
Brookdale Assisted Living
10.2021 - 06.2023
Dispatcher
Traces Logistics LLC
04.2019 - 10.2021
Buisness Sales Agent
Spectrum
01.2018 - 08.2019
High School Diploma -
Rocky River High School
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