Brooklynn Jett
Charlotte,NC
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Teresa Auto Sales Inc
Gastonia, NC
06.2023 - 09.2024
- Managed accounts receivable, collections and credit activities for a large customer base
- Trained new staff members on proper collection techniques, policies, and procedures
- Analyzed customer payment trends and developed strategies to reduce overdue accounts
- Resolved escalated disputes between customers and the company concerning collections matters.
Assisted Living Supervisor
Brookdale Assisted Living
Concord, NC
10.2022 - 05.2023
- Scheduled and monitored staff shifts to ensure adequate staffing levels for resident care
- Conducted assessments of residents' physical and mental health, safety needs, and living arrangements
- Encouraged positive relationships between employees, residents, families, visitors, vendors, and other stakeholders involved in providing quality care
- Responded promptly to complaints from residents or their families about the level of care being provided.
PATIENT SERVICES
NOVANT HEALTH FAMILY MEDICINE
Charlotte, NC
11.2020 - 10.2022
- Verify all applicable insurance for patients prior to patient being seen by the doctor
- Pull, file and organize patient charts to coincide with appointments
- Completed registration quickly and cordially for all new and existing patients
- Performed general medical office duties including answering phones coordinating receipt of medical records
- Responsible for the clinical administrative functions of patient intake, scheduling, and registration, and clinic based activities.
Front Desk
Fast Med
Charlotte, NC
01.2018 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
Customer Service Representative
GoHealth
Charlotte, NC
06.2015 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Hospitality Administration And Management
Peen Foster Partners
Online06.2016
High School Diploma -
Rocky River High School
02.2015
Skills
- Customer Relations
- Advanced computer skills
- Complaint Handling
- Health and safety compliance
- Basic accounting
- High-energy attitude
- Microsoft Outlook
- Customer Education
- Dispute Resolution
Appointment Scheduling
Insurance Verification
Healthcare Systems Knowledge
State
NC
Zip
28215
City
Charlotte
Timeline
Administrative Assistant
Teresa Auto Sales Inc
06.2023 - 09.2024
Assisted Living Supervisor
Brookdale Assisted Living
10.2022 - 05.2023
PATIENT SERVICES
NOVANT HEALTH FAMILY MEDICINE
11.2020 - 10.2022
Front Desk
Fast Med
01.2018 - 08.2020
Customer Service Representative
GoHealth
06.2015 - 01.2018
No Degree - Hospitality Administration And Management
Peen Foster Partners
High School Diploma -
Rocky River High School