Brooklynn Johnson
Cleveland,Ohio
Summary
I am highly organized with five years of customer service experience and familiarity with administrative tasks, including scheduling and communication. Committed to providing a welcoming environment and ensuring smooth daily operations.
Overview
2
2
years of professional experience
Work History
Server/Crew Trainer
Taza- A Lebanese Grill
Woodmere, Ohio
01.2024 - 05.2025
- Organized reservations and mobile orders via phone as well as in person
- Memorized over 50 menu items and rotating items in order to give customized recommendations to guests
- Trained new staff on restaurant service standards and protocols and provided them with support throughout each shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Hostess/Crew Trainer
Texas De Brazil
Woodmere, Ohio
12.2022 - 01.2024
- Greeted and escorted guests to assigned tables seating 200-400 patrons per shift
- Responsible for managing dozens of reservations and rental inquiries daily
- Coordinated with waitstaff, kitchen and managers to ensure guests were satisfied with service
- Provided periodic feedback on staff performance
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School -
Charles F. Brush High School
Lyndhurst, Ohio06.2022
Skills
- Exceptional customer service
- Microsoft Office
- Food Service Knowledge
- Organization/Time Management
Timeline
Server/Crew Trainer
Taza- A Lebanese Grill
01.2024 - 05.2025
Hostess/Crew Trainer
Texas De Brazil
12.2022 - 01.2024
High School -
Charles F. Brush High School