Brooklynn Klawikowski

Regular Duties:

• Greeted clients and their pets, creating a welcoming environment.
• Scheduled and checked in appointments using veterinary practice management software, such as Avimark, EzyVet, and Smartflow.
• Managed patient records, ensuring accurate and up-to-date information.
• Answered phone calls and addressed client inquiries promptly and professionally.
• Processed payments and handled transactions.
• Generated closing reports and created cash deposits at the end of each business day.

Managerial Duties:

• Trained newly hired receptionists.
• Ordered, stocked, and inventoried pet food.
• Addressed accounts receivable and ensured communication and/or payment on overdue client accounts.
• Managed and sent monthly reports for pet city licenses.
• Possessed computer user capability/allowance to override and/or correct accounts if in-clinic mistakes were made (incorrect data entry, incorrect payment posting, etc.).

• Prepared smoothies and food for customers, including high-volume catering orders.
• Greeted customers and created a warm and inviting environment.
• Trained and mentored new team members on procedures and product knowledge.
• Ensured compliance with health and safety regulations in food preparation areas.
• Stocked and inventoried delivery orders.
• Created food prep lists and kept the shift prepared for peak-hour business.
• Handled cash and transactions at a cash register.
• Walked and stayed on my feet for 8 hour shifts.

• Prepared food for customers.
• Greeted customers promptly to ensure great customer service.
• Supervised daily operations, including food prep lists, maintaining a clean work area and lobby area, and ensuring teammates were keeping busy.
• Trained and mentored new team members on procedures and product knowledge.
• Managed inventory levels and placed orders for supplies as needed.
• Created weekly work schedules.
• Submitted employee hours for payroll.
• Attended weekly manager meetings.