Brooklynn Regan
Walgreens
Iota,LA
1
Certification
12
years of professional experience
Results - driven store leader with a strong background in daily operations, pharmacy oversight, and full-cycle recruiting. Skilled in coaching teams, managing schedules and payroll, and using performance data to improve staffing, customer service, and cost control. Ready to support operational growth, stronger retention, and reliable day-to-day performance.
Work History
General Store Manager
2 Years 6 Months- Directed daily store and pharmacy operations, ensuring consistent customer service and execution standards.
- Managed full-cycle recruiting of front end and pharmacy, from requisition intake through offer negotiation and onboarding coordination.
- Managed the financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Maintained applicant tracking system records and ensured accurate recruitment data entry.
- Recruited trained and supervised staff members, ensuring consistently high performance standards were met.
- Reduced the employee turnover rate by developing comprehensive onboarding programs for new hires.
- Developed comprehensive reporting systems to track recruitment metrics, enabling data-driven decision-making and continuous process improvement.
- Organized career fairs and networking events to increase community visibility and attract potential candidates from various industries and backgrounds.
- Approved regular payroll submissions for employees.
- Led community outreach efforts, such as charity events or local sponsorships, to enhance the store reputation and forge strong connections with customers.
- Refined staffing schedules based on sales patterns, ensuring workflow efficiency during peak hours without excess labor costs.
- Resolved customer concerns promptly while maintaining service quality and protecting brand reputation.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
Emerging Store Manager
1 Year 7 Months- Managed team schedules, delegation, and performance coaching to maintain coverage and productivity.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Monitored inventory levels, ordering, and shrink control to support accurate stock availability.
- Enforced company policies, safety procedures, and regulatory requirements across store functions.
- Reviewed sales trends and operational reports to identify staffing and merchandising opportunities.
- Led opening and closing processes while maintaining cash control, cleanliness, and store readiness.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Shift Leader
1 Year 8 Months- Supervised daily store operations, ensuring smooth opening, closing, and frontline support
- Coached team members on customer service, task priorities, and operational procedures
- Monitored cash handling, register accuracy, and safe reconciliation processes
- Resolved customer concerns promptly while maintaining service standards and professionalism
- Coordinated stock replenishment, merchandising resets, and backroom organization
- Enforced store policies, safety practices, and compliance requirements during shifts
- Supported pharmacist and store leadership with workflow communication and task delegation
- Trained new team members on POS systems, procedures, and expected service behaviors
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Lead
6 Years 2 Months- Supervised daily drive-in operations, maintaining service speed and quality standards across shifts.
- Coordinated staff assignments to support smooth order flow during peak business periods.
- Trained new team members on POS procedures, customer service, and food handling expectations.
- Monitored food safety practices, ensuring compliance with sanitation and preparation standards.
- Resolved guest concerns promptly, preserving service consistency and positive customer experience.
- Managed cash handling processes and verified register accuracy throughout shift operations.
- Supported inventory checks and restocking to maintain product availability and reduce delays.
- Led shift teams with clear direction, accountability, and continuous performance coaching.
Education
No Degree - Radiological Technology
No Degree - Radiological Technologies
Skills
Project management
Operations oversight
Performance analysis
Talent recruitment
Staff management
Team leadership and mentoring
Team building
Verbal and written communication
Multitasking and organization
Strategic thinker
Hospitality and accommodation
Problem-solving
Accomplishments
Managed a four tiered store that exceeded company expectations regularly.
Recruiting lead of a high performing district that filled and maintained recruitment needs. Developed weekly recruitment call to ensure communication and address needs.
Certification
- Certified Pharmacy Technician, Walgreens
Timeline
General Store Manager
Walgreens
01.2022 - 07.2024Read More
Emerging Store Manager
Walgreens
05.2020 - 12.2021Read More
Shift Leader
Walgreens
09.2018 - 05.2020Read More
Team Lead
Sonic
07.2012 - 09.2018Read More
Louisiana State University At Eunice
No Degree from Radiological Technology
Read More
Northwestern State University of Louisiana
No Degree from Radiological Technologies
Read More