Brooklynn Sulzer
Westminster,MD
Summary
Dedicated professional with extensive experience in customer service and team leadership. Proven ability to train and develop staff, enhance operational efficiency, and drive customer satisfaction.
Overview
11
11
years of professional experience
Work History
Department Manager
Dillards Department Store
Sierra Vista, AZ
08.2018 - 04.2019
- Managed daily operations to ensure efficient store functionality.
- Trained and supported staff in customer service protocols and product knowledge.
- Assisted in inventory management, maintaining stock levels and organization.
- Implemented visual merchandising standards to enhance product presentation.
- Coordinated team schedules to optimize coverage during peak hours.
- Monitored sales performance, identifying trends and opportunities for improvement.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
Technical Support Representative
Asurion Insurance Services
Phoenix, AZ
07.2017 - 06.2018
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by addressing inquiries and facilitating seamless communication with users.
- Documented customer interactions and technical resolutions in support ticket system for future reference.
- Collaborated with cross-functional teams to enhance product knowledge and improve overall customer experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Store Manager
Journeys Shoes
Phoenix, AZ
06.2017 - 05.2018
- Managed daily store operations, ensuring optimal staffing and inventory levels.
- Trained and mentored team members on customer service standards and sales techniques.
- Analyzed sales data to identify trends, driving targeted promotions and merchandising strategies.
- Implemented visual merchandising initiatives, enhancing product presentation and customer engagement.
- Developed staff schedules to maximize productivity while minimizing labor costs.
- Managed inventory control, cash control, and store opening and closing procedures.
Senior Lead Teller
Fifth Third Bank
Lafayette, IN
05.2016 - 05.2017
- Supervised daily operations of teller line, ensuring compliance with banking regulations.
- Mentored and trained new tellers on systems and customer service protocols.
- Streamlined cash handling processes, enhancing operational efficiency and accuracy.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Analyzed transaction data to identify trends and recommend improvements in service delivery.
Guest Service Team Leader
Target
Scottdale, AZ
05.2008 - 06.2012
- Led guest service team to enhance customer satisfaction and drive engagement.
- Developed training programs for staff to improve service quality and efficiency.
- Implemented operational strategies to streamline checkout processes and reduce wait times.
- Monitored team performance, providing feedback to foster a high-performance culture.
- Coordinated with cross-functional teams to optimize store operations and enhance customer experience.
- Oversaw inventory management processes to ensure product availability and presentation standards.
HR Specialist
United States Army National Guard
Phoenix, AZ
04.2010 - 01.2012
- Implemented HR policies that improved operational efficiency and aligned with organizational goals.
- Mentored junior HR staff, fostering professional development and ensuring consistent practices across teams.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Education
High School Diploma -
Western Governors University
Salt Lake City, UTSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Decision-making
- Staff development
- Training and development
- Scheduling
- Rules and regulations
- Performance management
Languages
Spanish
Native or Bilingual
Timeline
Department Manager
Dillards Department Store
08.2018 - 04.2019
Technical Support Representative
Asurion Insurance Services
07.2017 - 06.2018
Store Manager
Journeys Shoes
06.2017 - 05.2018
Senior Lead Teller
Fifth Third Bank
05.2016 - 05.2017
HR Specialist
United States Army National Guard
04.2010 - 01.2012
Guest Service Team Leader
Target
05.2008 - 06.2012
High School Diploma -
Western Governors University