Brooklynn Turner
Cincinnati,OH
Summary
Adaptable and dependable team member with experience in customer service, scheduling support, and daily front-of-house operations. Strong in phone etiquette, problem-solving, and teamwork, with a proven ability to stay calm, manage priorities, and keep service running smoothly.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Fiftywestbrew
Cincinnati, Ohio
09.2024 - Current
- Welcomed customers with a friendly demeanor upon their arrival, and provided friendly customer service.
- Took food and drink orders using a POS system.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and addressed inquiries to ensure smooth operations.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups efficiently, ensuring satisfaction of all guests through attentive service.
- Assisted with training new front of house employees on procedures and policies.
In-Home Nanny
Nannying
Cincinnati, OH
05.2023 - 08.2023
- Facilitated playtime, crafts, and educational activities to support developmental growth.
- Implemented discipline strategies consistent with parental guidelines to promote positive behavior.
- Monitored surroundings closely to maintain child safety and reduce risks.
- Prepared meals and snacks following family preferences.
Education
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University
Columbus, OH05-2030
High School Diploma -
Anderson Highschool
Cincinnati, OH05-2026
Skills
- Customer service
- Phone etiquette
- Cash handling proficiency
- Appointment scheduling
- Time management
- New staff training
- Cleanliness
- Team communication
- Collaborative mindset
- Problem-solving
- Punctuality and reliability
- Strong work ethic
- Positive demeanor
Timeline
Front of House Employee
Fiftywestbrew
09.2024 - Current
In-Home Nanny
Nannying
05.2023 - 08.2023
Bachelor of Science - Health And Rehabilitation Sciences
The Ohio State University
High School Diploma -
Anderson Highschool