BrookLynne Lovell

• Multitasked front-of-house operations

-Seating tables.

-Taking call-in orders.

-Accepting and updating delivery orders.

-Managing online and drive-through orders

-Prepping FOH managed items.

-Utilized POS system effectively to process transactions accurately and maintain financial records.

• Assisted in inventory management tracking supplies to maintain stock levels, minimize waste and communicate reorder needs to management proactively.
• Provided exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
• Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
• Conducted regular cleanliness checks of dining areas, maintaining high standards of hygiene and presentation.
• Regularly added deep cleaning/organizing into routines during downtime.
• Handled maintaining excellent service standards even during peak hours or understaffed shifts.
• Performed opening and closing duties ensuring the restaurant was ready for optimal operations each day, along with doing necessary shift change tasks.
• Trained new front-of-house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
• Reset tables between guests by clearing dishes, restocking low items, and cleaning/sanitizing surfaces.
• Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
• Used time management skills to provide care and quality in work while prioritizing different tasks.

• Developed personalized shopping strategies to enhance customer satisfaction.
• Implemented strategies to reduce order errors, ensuring high levels of customer satisfaction.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
• Recommended alternative products or options when specific items were out of stock or unavailable while communicating effectively with customers.
• Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
• Drove in urban and rural areas to expertly make high volumes of deliveries.

• Delivered food orders promptly to ensure customer satisfaction and retention.
• Navigated routes efficiently using GPS technology to optimize delivery times.
• Communicated effectively with customers regarding order status and any delays.
• Maintained vehicle cleanliness and ensured adherence to safety regulations.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.