Francesca Mckinnon
Breadhead
Manhattan Beach,CA
7
years of professional experience
Detail-oriented Receptionist experienced in managing organized front desk operations and delivering exceptional customer service. Achieved high levels of customer satisfaction through effective communication, conflict resolution, and problem-solving skills. Focused on fostering team collaboration and adapting to changing needs while consistently meeting customer and organizational goals.
Work History
Front of House Employee
7 Months- Delivered exceptional customer service in a fast-paced environment.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new employees on operational procedures.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved complaints promptly.
- Recommended menu items based on customer preferences and feedback.
- Monitored inventory levels and assisted with stock management tasks.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Receptionist
11 Months- Processed incoming mail and maintained office supplies inventory to provide administrative support.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Receptionist
3 Years 2 Months- Maintained organized filing systems for client records and insurance documents.
- Assisted clients with policy information, ensuring accurate communication of coverage details.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
No Degree - Communications
Trade School
High School Diploma
Skills
Customer service
Customer relations
Problem resolution
Phone etiquette
Multitasking and organization
Inventory management
Strong work ethic
Workplace professionalism
Client relations
Conflict resolution
Professional appearance
Timeline
Front of House Employee
Breadhead
05.2025 - 12.2025Read More
Receptionist
Coffer Insurance Services
03.2023 - 02.2024Read More
Receptionist
Peninsula General Insurance Agency
02.2019 - 04.2022Read More
El Camino College
No Degree from Communications
Read More
Paul Mitchell The School
Trade School
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Bishop Montgomery
High School Diploma
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