BRUCE A. MAAG
Orange,CA
Summary
Retail operations professional leading sales, staffing, and profitability across a multi-unit business. Coordinates general managers, training, and customer experience standards while keeping 10+ stores per week aligned on daily execution. Brings the district-scale leadership and cross-location problem solving needed for Regional Manager work.
Overview
1
1
Certification
25
25
years of professional experience
Work History
DISTRICT MANAGER
GREWAL FOODS — SUBWAY
05.2017 - Current
- Direct overall sales and profitability for 10 locations, aligning district goals with store-level execution.
- Lead and support General Managers across up to 100 employees through staffing, development, and daily operations.
- Maintain staffing levels and trained sandwich artists to keep stores ready for daily service demands.
- Develop sales strategies for lower-volume locations and use store performance analytics to improve results.
- Coach employees and managers on customer service standards and customer experience management.
- Monitor equipment, drains, faucets, ice machines, refrigeration, and computer systems to keep operations functional.
- Provide hands-on problem solving across multiple locations and support continued operation during the COVID-19 pandemic.
SENIOR MANAGER
BED BATH & BEYOND
06.2007 - 05.2017
- Drove 5 store-level initiatives each quarter to strengthen sales, staffing, and customer experience.
- Managed store operations across sales, profitability, staffing, customer service, merchandising, inventory, expenses, and shortage control.
- Analyzed sales reports and retail trends to identify opportunities that improved sales and profitability.
- Coached store associates to strengthen performance, product knowledge, and customer-facing effectiveness.
- Built merchandising strategies and refined them through customer feedback and sell-through results.
- Trained store teams on product knowledge and operational expectations to improve consistency across the sales floor.
ADMINISTRATIVE MANAGER
LOWE’S HOME IMPROVEMENT
01.2002 - 06.2007
- Managed customer-service activity across the sales floor to deliver consistent, high-quality customer experiences.
- Coached and developed service managers across multiple departments, strengthening team capability and accountability.
- Served as the first customer-service contact, routing shoppers to the right sales associates quickly.
- Trained and certified associates on forklifts, power jacks, reach trucks, and man lifts for safe equipment use.
- Used scheduling and productivity reports to improve staffing levels and labor effectiveness.
Education
JOHN GLENN HIGH SCHOOL - undefined
JOHN GLENN HIGH SCHOOL
Skills
Multi-unit operations
P&L management
Sales reporting
Inventory control
Merchandising strategy
Staff scheduling
Employee training
Performance coaching
Workforce planning
Customer experience management
Store performance analytics
Territory management
Loss prevention programs
Store audit compliance
Labor cost control
Change management
Personal Information
Title: DISTRICT / AREA OPERATIONS MANAGER
LEADERSHIP EXPERIENCE
More than 20 years of retail and food-service management experience., Led groups of up to 100 employees on projects including store remodels and new-store setups., Recognized as Manager of the Month — March, State of California., Recognized as Retail Manager of the Year.
Certification
Manager food service
Timeline
DISTRICT MANAGER
GREWAL FOODS — SUBWAY
05.2017 - Current
SENIOR MANAGER
BED BATH & BEYOND
06.2007 - 05.2017
ADMINISTRATIVE MANAGER
LOWE’S HOME IMPROVEMENT
01.2002 - 06.2007
JOHN GLENN HIGH SCHOOL - undefined
JOHN GLENN HIGH SCHOOL