Bruce Carey
Toledo
Summary
Results-driven professional with extensive experience in the hospitality sector. Skilled in training staff and addressing customer inquiries, contributing to effective team performance and high satisfaction rates. Seeking to leverage operational management skills to improve service quality.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Hospitality Manager
Maumee River Yacht Club
Toledo
03.2024 - Current
- Coordinated staff schedules to ensure adequate coverage during peak times.
- Oversaw member services, addressing inquiries and resolving complaints efficiently.
- Maintained inventory of supplies and equipment for restaurant and bar operations.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Coordinated with vendors to arrange catering services for special events held at the hotel.
Bartender
Black Pearl Restaurant
Toledo
03.2021 - 06.2024
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in managing inventory levels and ordering supplies as needed.
Bartender/Server/Cook
Applebee's Neighborhood Grill & Bar
Maumee
04.2011 - 12.2020
- Maintained cleanliness of bar area and equipment at all times.
- Handled cash transactions and operated the point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Information Technology
ITT Technical Institute
Columbus, OH 05.2008 - 10.2011
Skills
- Staff scheduling
- Inventory management
- Vendor coordination
- Hospitality training
Timeline
Hospitality Manager
Maumee River Yacht Club
03.2024 - Current
Bartender
Black Pearl Restaurant
03.2021 - 06.2024
Bartender/Server/Cook
Applebee's Neighborhood Grill & Bar
04.2011 - 12.2020
Information Technology
ITT Technical Institute
05.2008 - 10.2011