BRUCE PHILIPANKO
Legal
Oceanside,California
Summary
Enthusiastic legal professional well versed in construction law and payment enforcement areas of practice representing both Contractors and Suppliers. Accomplished in all aspects of federal and state laws related to construction payment remedies.
Motivated five-star server with engaging personality and delivering exceptional guest experiences. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
52
52
years of professional experience
Work History
Restaurant Server
Hilton - Waldorf Astoria Monarch Beach Resort
12.2020 - Current
- Company Overview: Emphasis on exceptional fine dining and 5-star service with a passion for creating natural and authentic experiences
- Recognized as a Lead Server responsible for ensuring Formal Forbes detailed service to visiting dignitaries and celebrities
- Oversee evening opening/closing preparation, coaching and mentoring new servers regarding menu items, company policies, and procedures
- Frequently assist colleagues during lively reservation times to foster/promote teamwork while providing exceptional service and remarkable guest dining experience
- Emphasis on exceptional service with a passion for creating natural and authentic experiences
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Server
The Cheesecake Factory
03.2018 - 05.2021
- Strong, active listening and tour-guiding skills to ensure exceptional guest experience
- Knowledge of CCF menu and enhancement of entrees to better suit guest desires
- Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from upper casual to fine-dining restaurants
- Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders
- Successful multitasking while remaining professional and courteous in fast-paced environments
Claims Specialist
Construction Lien Service
09.1992 - Current
- Company Overview: Founder
- Investigated facts and laws to determine causes of action and to prepare claims/cases
- Researched state statutes, decisions, legal articles, codes, and documents
- Conducted detailed client intakes and entered information into the company database
- Communicated pertinent information to clients via phone, email, and mail
- Drafted, signed, and certified key legal documents for service, and/or recording with County Recorder
- Acted as liaison between multiple attorneys involved in complex legal issues
- Created and implemented all policies, workflow processes, and records maintenance
- Helped clients with questions, problems, and urgencies after hours and on weekends as needed
- Founder
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Sergeant-at-Arms Supervisor
California State Legislature – Assembly
02.1980 - 09.1992
- Sergeant-at-Arms consistently strives to prevent and mitigate threats and attacks against dignitaries, protected sites, and protected events
- During the Assembly Floor Session, the Sergeants are responsible for maintaining order and decorum in the Assembly Chamber
- Supervised 65 Officers statewide
- During regular Assembly Session and throughout the Interim Hearings, the Sergeant-at-Arms provide Dignitary Protection and transportation for Assembly Members, visiting Dignitaries, Celebrities, and Public Members
Assistant Manager
Trotter Room
10.1976 - 01.1980
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
Assistant Catering Manager
Candlerock Lounge
01.1973 - 09.1976
- Oversaw event setup and teardown, ensuring seamless transitions between functions.
- Led a team of catering staff in providing exceptional service, fostering a positive work environment.
- Streamlined event planning processes for improved client experience and increased repeat business.
- Assisted Catering Manager in preparing proposals for potential clients, showcasing our capabilities as well as relevant industry trends.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Received numerous accolades from satisfied clients due to meticulous attention to detail throughout every step of the event planning process.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Education
Juris Doctorate - Law
University of The Pacific – Mc George School of Law
Sacramento, CABachelor of Arts - Government / Criminal Justice
California State University – Sacramento
Sacramento, CASkills
- Legal/non-legal research
- Proficiency in MS Office Suite Apps
- Legal correspondence preparation
- In-depth construction law knowledge
- Effective conflict resolution
- Detail oriented
- Excellent people / problem-solving skills
- Public speaking expertise
- Organization
- Guest service
- Customer Satisfaction
- Tableside Service
- Wine service
- Exceptional customer service
Membershipsandaffiliations
- American Subcontractors Association of California (ASAC)
- American Subcontractors Association (ASA) - Capital City Chapter, Board Member
- Associated General Contractors of California (AGC) - Delta Sierra District
- Sacramento Regional Builders Exchange
- Real Estate & Construction Networking (RECON)
- Sacramento Children’s Home
- California State University, Sacramento - Phi Alpha Delta
Accomplishments
- Achieved recognition and awards as the most accomplished server in creating exceptional guest experiences and surprise and delight moments, year after year.
- Used Microsoft Office Apps to update daily operational forms, inventory forms, and restaurant events.
- Recognized as a Team Leader of 14 evening staff members in preparation for service.
Timeline
Restaurant Server
Hilton - Waldorf Astoria Monarch Beach Resort
12.2020 - Current
Restaurant Server
The Cheesecake Factory
03.2018 - 05.2021
Claims Specialist
Construction Lien Service
09.1992 - Current
Sergeant-at-Arms Supervisor
California State Legislature – Assembly
02.1980 - 09.1992
Assistant Manager
Trotter Room
10.1976 - 01.1980
Assistant Catering Manager
Candlerock Lounge
01.1973 - 09.1976
Juris Doctorate - Law
University of The Pacific – Mc George School of Law
Bachelor of Arts - Government / Criminal Justice
California State University – Sacramento
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