Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

BRUCE THAI

Garden Grove,CA

Summary

Experienced and dedicated professional with over two decades of diverse work experience. Skilled in customer service, sales, project management, accounting, and business operations. Demonstrated success in understanding customer needs, driving sales growth, and managing projects from inception to completion. Seeking a challenging role where I can utilize my expertise to contribute to the success and longevity of a forward-thinking organization

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Surefire LLC
Fountain Valley, CA
03.2023 - Current
  • Managed domestic accounts spanning all territories to the west of the Mississippi River, overseeing client relationships, account management, and sales operations within this expansive geographic region.
  • Provided comprehensive support to domestic accounts by addressing daily issues, concerns, and inquiries, ensuring prompt resolution and customer satisfaction. Facilitated order processing and managed logistics to streamline operations and enhance client experience
  • Collaborated closely with both the accounting and shipping departments to coordinate and expedite the delivery process, ensuring timely fulfillment of customer orders. Employed effective communication and coordination skills to streamline operations and optimize customer satisfaction.

Accounts Manager, Customer Service Representative

South Beach Media, Inc.
Fountain Valley, CA
05.2005 - 02.2023
  • Directed day-to-day operations, overseeing quoting, project management, and a spectrum of ancillary responsibilities encompassing accounting, purchasing, production supervision, and project coordination.
  • Acted as the point person during the President's absence, making swift and astute executive decisions and conducting insightful analyses to address emergent situations
  • Maintained an adept understanding of company products, offering informed recommendations tailored to client requirements and pricing parameters
  • Conducted comprehensive analysis and gathered customer insights to produce insightful product or service reports, driving data-informed decision-making processes.
  • Updated and managed client data, overseeing contract modifications and pricing updates in company databases with meticulous attention to detail and timeliness

Education

Bachelor of Science - International Business And Marketing

California State University - Long Beach
Long Beach, CA
05-2006

Skills

  • Business Operations
  • Software Proficiency
  • Accounting
  • Small Business and Corporate Operations
  • Typing Speed 75 WPM
  • Customer Service
  • Account Management
  • Customer Relations
  • Project Management

Affiliations

  • In my free time, I enjoy exploring nature through hiking adventures. I also cherish spending quality time with my family, creating lasting memories and fostering strong bonds

References

References available upon request.

Timeline

Customer Service Representative

Surefire LLC
03.2023 - Current

Accounts Manager, Customer Service Representative

South Beach Media, Inc.
05.2005 - 02.2023

Bachelor of Science - International Business And Marketing

California State University - Long Beach

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BRUCE THAI