Diamond Harrison
Monroe,US
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CenturyLink / Brightspeed
04.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Guest Advocate
OUAC
Monroe, US
08.2020 - 08.2021
- Apply expertise in business administration, record keeping, planning, and procedures
- Key, sort, and price merchandise
- Compile and maintain non-monetary reports and records.
Guest Advocate
Target
Monroe, US
06.2017 - 04.2019
- Assisted in working self checkout, customer service desk, as well as occasional freight
- Increased customer satisfaction by resolving order issues
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Maintain knowledge of merchandise and answer customer's questions courteously and promptly.
Bookseller
Follett Corporation
Monroe, US
06.2017 - 08.2017
- Processed all sales transactions in a timely and accurate manner
- Advised
- Communicated merchandise needs and issues to appropriate supervisors in a timely manner
- Shared product knowledge with customers while making personal recommendations
- Processed shipments and kept stock shelves in order.
Education
Some college (No degree) - Psychology
University of Louisiana Monroe
Monroe, LA06.2017
High School -
Richwood High School
Monroe, LA05.2017
Skills
- Communications
- Team building
- Business operations
- Project organization
- Customer service
- Payment collection
- Refunds and exchanges
- Cash Drawer Operations
- Liquor Law Compliance
Timeline
Customer Service Representative
CenturyLink / Brightspeed
04.2022 - 06.2024
Guest Advocate
OUAC
08.2020 - 08.2021
Guest Advocate
Target
06.2017 - 04.2019
Bookseller
Follett Corporation
06.2017 - 08.2017
Some college (No degree) - Psychology
University of Louisiana Monroe
High School -
Richwood High School