Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Diamond Harrison

Monroe,US

Overview

7
7
years of professional experience

Work History

Customer Service Representative

CenturyLink / Brightspeed
04.2022 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Guest Advocate

OUAC
08.2020 - 08.2021
  • Apply expertise in business administration, record keeping, planning, and procedures
  • Key, sort, and price merchandise
  • Compile and maintain non-monetary reports and records.

Guest Advocate

Target
06.2017 - 04.2019
  • Assisted in working self checkout, customer service desk, as well as occasional freight
  • Increased customer satisfaction by resolving order issues
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
  • Maintain knowledge of merchandise and answer customer's questions courteously and promptly.

Bookseller

Follett Corporation
06.2017 - 08.2017
  • Processed all sales transactions in a timely and accurate manner
  • Advised
  • Communicated merchandise needs and issues to appropriate supervisors in a timely manner
  • Shared product knowledge with customers while making personal recommendations
  • Processed shipments and kept stock shelves in order.

Education

Some college (No degree) - Psychology

University of Louisiana Monroe
Monroe, LA
06.2017

High School -

Richwood High School
Monroe, LA
05.2017

Skills

  • Communications
  • Team building
  • Business operations
  • Project organization
  • Customer service
  • Payment collection
  • Refunds and exchanges
  • Cash Drawer Operations
  • Liquor Law Compliance

Timeline

Customer Service Representative

CenturyLink / Brightspeed
04.2022 - 06.2024

Guest Advocate

OUAC
08.2020 - 08.2021

Guest Advocate

Target
06.2017 - 04.2019

Bookseller

Follett Corporation
06.2017 - 08.2017

Some college (No degree) - Psychology

University of Louisiana Monroe

High School -

Richwood High School

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Diamond Harrison