Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Brucia Flowers
Dothan,AL
Summary
Overview
1
year of professional experience
Work History
Teleperformance
Customer Service Representative
09.2022 - 08.2023
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Investigated and resolved accounting, service and delivery concerns.
BroadPath Healthcare
Customer Service Representative
02.2022 - 09.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Brucia FlowersColumbia, AL
High School Diploma
05.2020
University Overview
Skills
- Retail Sales Customer Service
- Microsoft PowerPoint
- Customer Relations
- Credit Card Payment Processing
- Microsoft Excel
- Microsoft Word
- Managing Multiple Tasks
- Customer Data Confidentiality
- Customer Service
Timeline
Customer Service Representative
Teleperformance
09.2022 - 08.2023
Customer Service Representative
BroadPath Healthcare
02.2022 - 09.2022
Brucia Flowers
High School Diploma
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