Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruklyn Waters

Pocomoke City,MD

Summary

Dynamic and results-driven sales professional with a proven ability to enhance revenue and optimize the customer buying experience. Extensive experience in customer service and sales, along with a strong track record of increasing company visibility within targeted markets. Committed to leveraging expertise in building relationships and identifying opportunities to drive substantial business growth.

Overview

8
8
years of professional experience

Work History

Shift Leader

Playa Bowls
07.2023 - 09.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.

Sales Associate

Lowe's Home Improvement
05.2023 - 06.2023
  • Stock, inventory, assist customers with products needed for projects/jobs, mix and tint various paints and stains
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Manager

Candy Kitchen Shoppes
06.2019 - 08.2022
  • Cross-trained existing employees to maximize team agility and performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Desk Clerk

Francis Scott Key Family Resort
01.2020 - 06.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Prepared reports on guest satisfaction levels and other metrics.

Dunkin Donuts Crew Member

Dunkin' Donuts
09.2017 - 06.2019
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.

Education

Bachelor - Integrated Science

Salisbury University
Salisbury, MD
09-2027

Associate of Applied Science - Criminal Justice

Rowan University
Glassboro, NJ
01.2023

Skills

  • Sales expertise
  • Effective team coordination
  • Effective problem resolution
  • Positive attitude
  • Detail-oriented
  • Strong verbal and written communication

Timeline

Shift Leader

Playa Bowls
07.2023 - 09.2025

Sales Associate

Lowe's Home Improvement
05.2023 - 06.2023

Front Desk Clerk

Francis Scott Key Family Resort
01.2020 - 06.2020

Manager

Candy Kitchen Shoppes
06.2019 - 08.2022

Dunkin Donuts Crew Member

Dunkin' Donuts
09.2017 - 06.2019

Bachelor - Integrated Science

Salisbury University

Associate of Applied Science - Criminal Justice

Rowan University

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