Brushana Fulks
Chicago,IL
Summary
Seasoned, passionate food industry professional with 10+ years in customer service, leadership, and adaptability within fast-paced environments, casual dining, and fast food. Proven track record of exceptional hospitality and operational excellence while maintaining a high standard of service. SPECIALTIES: Customer Service, Team Management, Inventory Control, Service Standards, Health and Safety Compliance, and Performance Monitoring.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Daisy's Po-Boy & Tavern
07.2021 - 12.2023
- Offered a positive guest experience in all areas by addressing all issues professionally
- Ensured all inventory is ordered received & processed, created schedules, and made sure the restaurant was fully staffed
- Participated in interviewing process & assisted in training & onboarding new employees, ensuring compliance with company policies
- Helped GM/Owner in day-to-day operations coordinating and managing large events and displays
Assistant Manager
Native Foods
01.2021 - 08.2022
- Opened and closed while securing drawers and safe deposits
- Assigned task and activities to the team per shift
- Made sure all food served are up to restaurant standards upon leaving expo
- Performed voids, refunds, invoices & cash handling procedures
Shift Lead
McDonald's
05.2017 - 11.2020
- Performed daily fast-paced transactions on cash registers
- Used a headset to take orders with accuracy and speed
- Overnight prepped kitchen for the morning shift
- Completed EOD receipt for systems and balanced out safe
Shift Lead
Dunkin Donuts
04.2012 - 04.2017
- Keen listening skills and attention to details
- Prepare and submit shift reports, including sales, inventory, and any incidents or issues
- Provide recommendations and upsell products to enhance the customer experience
- Accurately process cash, credit card, and mobile payments
Education
Associate in Science - Applied Health-OB/GYN
Harold Washington College
10.2024
High School Diploma - General Education
Harvard High School
06.2011
Skills
- Cash Handling
- Customer Service
- Organization
- Time management
- Team-Oriented
- Hospitality
- Multi-task
- Problem-Solving
- Familiar with most POS systems; Square, Toast, Lightspeed, etc
- Attention to details
- Teaching & leadership
- Adaptability
- Kitchen Experience
Timeline
Assistant Manager
Daisy's Po-Boy & Tavern
07.2021 - 12.2023
Assistant Manager
Native Foods
01.2021 - 08.2022
Shift Lead
McDonald's
05.2017 - 11.2020
Shift Lead
Dunkin Donuts
04.2012 - 04.2017
Associate in Science - Applied Health-OB/GYN
Harold Washington College
High School Diploma - General Education
Harvard High School
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