Bryahni Rosado
Philadelphia,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Dental Dreams LLC
Philadelphia , PA
04.2021 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Picker Packer
Jako Enterprises
Philadelphia , PA
03.2019 - 01.2021
- Labeled packages accurately with destination addresses for shipping purposes.
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
- Labeled, sorted, and organized packages for efficient delivery.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
Childcare Assistant
Youfit
Philadelphia, PA
02.2018 - 01.2019
- Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
- Provided safe, nurturing and stimulating environment for children.
- Maintained accurate records of daily attendance and other related information.
- Observed and monitored the safety of all children in care.
- Monitored children's play activities to verify safety and wellness.
Cashier/Sales Associate
Beauty Times
Philadelphia , PA
08.2017 - 09.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Child Life Assistant
St.Christopher’s Hospital
Philadelphia , PA
11.2016 - 07.2017
- Assisted in the development of individualized treatment plans for patients and families.
- Facilitated therapeutic play activities to help children cope with medical procedures and hospitalization.
- Organized age-appropriate diversional activities to help reduce stress and anxiety levels in pediatric patients.
- Developed resources such as books, games, videos. that can be used during medical visits or hospitalizations.
Education
Jevs E3
07-2017
Skills
- Appointment Scheduling
- Positive and professional
- Stock management
- Documentation
- Customer consulting
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
Timeline
Customer Service Representative
Dental Dreams LLC
04.2021 - 12.2023
Picker Packer
Jako Enterprises
03.2019 - 01.2021
Childcare Assistant
Youfit
02.2018 - 01.2019
Cashier/Sales Associate
Beauty Times
08.2017 - 09.2018
Child Life Assistant
St.Christopher’s Hospital
11.2016 - 07.2017
Jevs E3