Bryan Garcia- Alvarez
Rochester,NY
Summary
Ambitious Master's student in Project Management with strong skills in leadership, strategic planning, and customer relationship management. Highly adaptable and committed to continuous learning and professional growth. Ready to contribute fresh perspectives and drive operational success in an Area Manager role.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Planet Fitness
12.2023 - Current
- Supervised day-to-day operations to meet Metric performance in daily and monthly joins, quality, and service expectations.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Amazon Dispatch Manager
Amazon (Caravan LLC)
07.2021 - 12.2023
- Ensure that delivery vehicles are properly maintained and serviced to minimize breakdowns and accidents
- Monitor driver performance, including on-time deliveries, package handling, and customer feedback
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
Education
Master of Science - Project Management
Southern New Hampshire University
Hooksett, NH11.2025
Bachelor of Science - Psychology
State University of New York At Brockport
Brockport, NY12.2023
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Performance Tracking and Evaluation
Research
Prejudice and Discrimination Lab at SUNY Brockport, Brockport, NY, Research Assistant, 08/2021, 05/2022, Ratcliff, Jennifer (2021) The Influence of Race and Facial Expression on First Impressions and Hiring Decisions Based on LinkedIn Profiles., Co-presented research in a 10-minute presentation on Annual Undergraduate Scholar's Day, Assisted in data collection on research population and attended weekly meetings regarding research to gain insight and record accurate data that informed study conclusions about hiring decisions
Collegiate Activities
- Brockport Student Government, Brockport, NY, treasurer , 08/2022, 12/2023, budget preparation, financial reporting, fundraising, compliance, audit preparation, communication, and training and transition of incoming treasurers.
- The Salvation Army, Batavia, NY, Volunteer Soup kitchen, 08/2021, 12/2021, Maintaining and organizing the sanitary conditions of the kitchen. Utilizing various treatment modalities of individual and group work, casework, community organization, and community outreach activities to alleviate or remove problems that interfere with a homeless veteran's ability to achieve independence.
Timeline
Assistant Manager
Planet Fitness
12.2023 - Current
Amazon Dispatch Manager
Amazon (Caravan LLC)
07.2021 - 12.2023
Master of Science - Project Management
Southern New Hampshire University
Bachelor of Science - Psychology
State University of New York At Brockport
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