Bryan Brown
Copperas Cove,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GC Services
Copperas Cove, TX
07.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Department of Defense
US Army
Fort Hood, TX
02.2018 - 02.2021
- Collaborated with information system owners, contracting officers and finance to maintain required level of cybersecurity support and funding.
- Attended and contributed to independent reviews for classified cybersecurity support and sustainment.
- Assisted cybersecurity lead and senior ISSM with mission area prioritization and needs.
- Partnered with program security and digital technology leadership to develop solutions and deploy standardized processes, procedures and configurations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Lakewood High School
Sumter, SC06.2015
Skills
- Responding to Difficult Customers
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Call Documentation
- Courteous with Strong Service Mindset
Timeline
Customer Service Representative
GC Services
07.2021 - Current
Department of Defense
US Army
02.2018 - 02.2021
High School Diploma -
Lakewood High School
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