Bryan Caesar
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager Specialist
Percepta
Houston, TX
10.2023 - Current
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Streamlined internal processes by developing more efficient case management tools and procedures, resulting in increased productivity among team members.
- Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
Customer Service Rep
Arise platform
Houston, US
01.2023 - 10.2023
- Managed customer accounts
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Responsible for troubleshooting applications
- Responded to inquiries and issues
- Collected and documented orders
Customer Consultant
Sutherland global
Houston, US
04.2022 - 01.2023
- Helping customers open new accounts and transfer services
- Assisting customers with service orders and billing budgets
- Sign up customers to with new technology for seamless service
- Troubleshoot any concerns or questions that may come up
Health Insurance Representative
Continuum Global Solutions
Houston, US
11.2021 - 02.2022
- Assisting pharmacist to get clearance and understanding on medical drug formulary plans
- Navigate Through Multiple Computer Applications with Speed & Accuracy
- Helping customers have a better understanding their insurance plan
Customer Service Representative
Sykes Enterprises, Incorporated
Houston, US
01.2021 - 11.2021
- Analyzing customers problems and finding the most effective ways offer solutions
- Educating customers on new or improved products that may benefit them
- Working with Other departments to solve any disputes on a customers account
- Letting the customer feel welcomed as family and providing a excellent customer experience
Banker/Teller
Woodforest National Bank
Houston, US
01.2019 - 01.2021
- Each month an account opening goal was set and multiple months I was banker of the month multiple times
- Processing customers cash/check deposits and withdrawals
- Providing an above excellent customer experience for whatever is needed
- Keeping up to date and training staff in new technology,and new regulations
- Stepping up to lead during opening and closing procedures
Cable Technician
Outsource
Houston, US
07.2018 - 10.2018
- Measured and installed Cat5, Cat6, and optical wires from terminal box to multiple, phone jacks, cameras, and Wi-Fi points
- Solved structural issues when reading CAD design drawings, while adhering to BICSI-EIA-TIA specifications
- Ensured all patch panels and various data and voice jacks were tested and running properly
Consultant
Kelly Services
Houston, US
11.2016 - 01.2017
- Resolved shipment and payment issues promptly to ensure customer satisfaction
- Organized and maintained files and other sensitive information
- Led team in Sales, improving profits by 20% for the quarter
Merchandiser
Macy's
Houston, US
07.2014 - 10.2014
- Processed damaged, transferred, or returned merchandise according to company guidelines
- Assisted customers in locating and selecting products
- Documented inventory needs for store supply or customer request, at the end of each shift
Sales Associate
Home Depot
Houston, US
01.2013 - 06.2013
- Provided fast and friendly service by greeting customers as they entered the store
- Maintained garden section inventory, ensuring all items were filled and available; submitted order for low stock as needed
- Organized and cleaned work area
Education
Diploma -
Elsik High School
Houston, TXBachelors - Business Administration
Western Governors University
Houston, TX12.2024
Skills
- Multi-line Phone Systems
- MS office
- Case assessment
- Banking
- Problem-solving
- Customer service
- Positive attitude
- Time management
- Multitasking and organization
- Critical thinking
- Communication skills
- Team collaboration
Additional Information
Experienced, highly-organized, detail-oriented Professional Office Clerk with more than three years in office settings. Skilled in the use of Microsoft Office Suite, as well as various other CRM applications. Ability to use computers, fax machines, printers, and copiers. Technically competent; experienced in computer repair. Skilled in answering multiline phones, updating databases, preparing documentation, processing orders, and implementing office procedures. Productive team player who is also able to work independently, with excellent communication and interpersonal skills.
Assessments
- Filing & Organization, Proficient, 10/2020
- Call center customer service, Proficient, 09/2021
- Customer service, Proficient, 09/2021
Personal Information
- Willing To Relocate: Dallas-Fort Worth, TX
- Authorized To Work: US for any employer
Timeline
Case Manager Specialist
Percepta
10.2023 - Current
Customer Service Rep
Arise platform
01.2023 - 10.2023
Customer Consultant
Sutherland global
04.2022 - 01.2023
Health Insurance Representative
Continuum Global Solutions
11.2021 - 02.2022
Customer Service Representative
Sykes Enterprises, Incorporated
01.2021 - 11.2021
Banker/Teller
Woodforest National Bank
01.2019 - 01.2021
Cable Technician
Outsource
07.2018 - 10.2018
Consultant
Kelly Services
11.2016 - 01.2017
Merchandiser
Macy's
07.2014 - 10.2014
Sales Associate
Home Depot
01.2013 - 06.2013
Bachelors - Business Administration
Western Governors University
Diploma -
Elsik High School