Bryan DiCicco
901 Andalusia Blvd,Cape Coral
Summary
Dynamic sales professional with a proven track record at D'Angelo Sandwich Shop, excelling in customer service and relationship building. Adept at cash handling and POS operations, I consistently increased sales revenue by fostering strong customer connections and utilizing effective upselling techniques. Committed to enhancing customer satisfaction in fast-paced environments.
Overview
2019
2019
years of professional experience
Work History
Sales Associate
7/11 Convenience Store
- Assisted customers in product selection ensuring a positive shopping experience.
- Maintained store organization and cleanliness to enhance customer satisfaction.
- Learned inventory management processes to support stock replenishment efforts.
- Operated point-of-sale systems accurately handling transactions and returns.
- Collaborated with team members to meet daily sales goals effectively.
- Provided product information to customers addressing inquiries and concerns.
- Participated in training sessions to develop product knowledge and sales techniques.
- Adapted quickly to changing priorities and customer needs in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Shift Leader
D'Angelo Sandwich Shop
Woburn, MA
04.2016 - 07.2018
- Assisted customers in product selection ensuring a positive shopping experience.
- Maintained store organization and cleanliness to enhance customer satisfaction.
- Learned inventory management processes to support stock replenishment efforts.
- Operated point-of-sale systems accurately handling transactions and returns.
- Collaborated with team members to meet daily sales goals effectively.
- Provided product information to customers addressing inquiries and concerns.
- Participated in training sessions to develop product knowledge and sales techniques.
- Adapted quickly to changing priorities and customer needs in fast-paced environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma - Food And Nutrition
NE Vocational High School
North Reading, MA06.2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Goal oriented
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Verbal/written communication
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
- Customer needs assessment
- POS system operation
- Upselling
- Professional demeanor
- Retail store operations
- Sales training
- Building rapport
- Product recommendations
- Point of sale operation
Timeline
Shift Leader
D'Angelo Sandwich Shop
04.2016 - 07.2018
Sales Associate
7/11 Convenience Store
High School Diploma - Food And Nutrition
NE Vocational High School