Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryan Giese

Lancaster

Summary

Fine Dining Server with over 8 years of experience in upscale hospitality and guest service environments. Core expertise in menu knowledge, dietary accommodations, detailed customer communication, and delivering exceptional guest experiences. Proven success in cultivating rapport with patron and ensuring seamless coordination with kitchen staff to enhance dining satisfaction. Seeking to leverage strong interpersonal skills and fine dining expertise to elevate guest satisfaction and drive repeat business in a prestigious dining establishment.

Overview

16
16
years of professional experience

Work History

Server

58 West and Ale House 1890
11.2020 - 08.2025
  • Greeted and established immediate rapport with patrons, enhancing guest satisfaction and encouraging repeat visits in an upscale dining environment.
  • Explained detailed menu items including ingredients, preparation methods, and presentation.
  • Communicated patrons' dietary restrictions and preferences clearly to kitchen staff, ensuring accurate and safe meal delivery.
  • Maintained consistent and proactive contact with patrons throughout service, elevating the personalized dining experience.
  • Executed all server responsibilities before, during, and after service, contributing to smooth operational flow during peak hours.

Caddie

Trump International - West Palm Beach
01.2010 - 01.2015
  • Advised members and guests on golf gameplay and course strategies, demonstrating strong interpersonal and customer service skills.
  • Managed needs and service for up to four players simultaneously, showcasing multitasking and attention to detail under pressure.
  • Maintained professional client relationships by proactively assessing individual preferences and delivering tailored assistance, driving member and guest satisfaction.

Education

Bachelor of Arts - Psychology

The Ohio State University
01.2001

Skills

  • Technical: Menu Knowledge, Dietary Accommodations, Guest Relations, Order Management, Upscale Table Service, Coordination with Kitchen Staff, Food and Beverage Presentation
  • Soft Skills: Communication, Attention to Detail, Customer Service, Multitasking, Problem Solving, Team Collaboration

Timeline

Server

58 West and Ale House 1890
11.2020 - 08.2025

Caddie

Trump International - West Palm Beach
01.2010 - 01.2015

Bachelor of Arts - Psychology

The Ohio State University

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