Summary
Overview
Work History
Skills
Websites
Certification
Timeline
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Bryan Nerio

San Antonio,Texas

Summary

Professional supervisor well-versed in team leadership and operational management. Proven ability to enhance team performance and streamline processes. Known for fostering collaborative environment and consistently achieving results, adapting to dynamic needs with reliability and flexibility.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Lead Supervisor

SageSure
08.2021 - Current
  • Collaborated in setting performance targets for individuals and teams.
  • Facilitated the onboarding of new leaders.
  • Establish backdating processes and procedures, resulting in 2 million dollars in savings for the company.
  • Initiated the Geico team to help create more steam line processes for taking calls, resulting in shorter hold times from 12 minutes on average to 3 minutes on average.
  • Optimize procedures to maximize efficiencies.
  • Monitored queues, tracked inbound interactions, and managed emails for performance analysis and reporting.
  • Drove results through consistent, targeted coaching.
  • Fostered the long-term development of direct reports through needs analyses and learning initiatives.
  • Kept open line of communication with business partners to provide gaps in processes and procedures.
  • Prepared monthly scorecards.

SR Trainer

Nationwide Insurance
06.2016 - 08.2021
  • Coordinated training for new hires, providing essential information about company policies, requirements, and performance strategies for both call center and field agencies
  • Led staff and monthly management meetings, effectively communicating progress towards training goals to staff and senior management
  • Designed and implemented innovative training initiatives, including online modules, interactive software, language labs, and online programs, ensuring continuous employee development for long-term excellence
  • Achieved a 15% increase in sales within the northeast region through creative agency partnerships and strategic training initiatives across NY, NJ, CT, RI, and PA
  • Evaluated staff performance and training effectiveness, identifying opportunities to develop new training programs and enhance existing courses
  • Pioneered the creation of the first-ever Virtual Engagement Council, connecting with 152 work-from-home employees

Sales and Retention Coach

Nationwide Insurance
01.2014 - 02.2016
  • Conducted comprehensive 6-week coaching onboarding for new hire and tenured agents, focusing on sales effectiveness and system navigation
  • Significantly contributed to the business unit’s quality scores, elevating them from 64% at the end of 2015 to an impressive 92% year-to-date in 2016
  • Advised supervisors and managers on best practices for employee growth and productivity, consistently driving higher profitability for the company
  • Coordinated workshops to enhance employees’ understanding of the company’s mission, streamlining daily activities and aligning worker and company priorities
  • Developed curricula, instructions, documents, and assessments for various training courses
  • Ensured long-term staff excellence by implementing updated and continuous training initiatives, including online modules and interactive programs

Nationwide Direct Sales and Retention Agent

Nationwide Insurance
01.2012 - 02.2014
  • Engaged with members through outbound calls, completing necessary retention-related applications and forms
  • Introduced a team content contest that raised awareness of areas for improvement, resulting in overall team engagement
  • Provided peer-to-peer coaching to new team members
  • Actively participated in the Retention Advisory Committee (2013) and the Personal Lines Transformation Committee (2013)
  • Resolved unique and recurring complaints, fostering loyalty and enhancing operational efficiency
  • Achieved recognition as the Top Team Retention Agent for 10 consecutive months (2013)

Skills

  • Team Leadership
  • Process Optimization
  • Performance Management
  • Communication
  • Coaching and Feedback
  • Hiring and Onboarding
  • Escalation Management
  • Results Reporting
  • Organizational Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Certification

  • PLCS National Underwriters, 06/10/21
  • Registered Corporate Coach, Worldwide Association of Business Coaches, 01/21/16

Timeline

Lead Supervisor

SageSure
08.2021 - Current

SR Trainer

Nationwide Insurance
06.2016 - 08.2021

Sales and Retention Coach

Nationwide Insurance
01.2014 - 02.2016

Nationwide Direct Sales and Retention Agent

Nationwide Insurance
01.2012 - 02.2014

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Bryan Nerio