Bryan Nguyen
Garden Grove,CA
Summary
My objective is to seek an entry level job within my major field in order to further my knowledge and growth in the skills needed to be successful in my career.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2019 - Current
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Appliance Sales Specialist
Fry's
05.2019 - 09.2019
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
Membership Sales Representative
LA Fitness
12.2018 - 04.2019
- Converted leads into prospects and booked appointments to achieve sales quota.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
Retail Sales Associate
Zumiez
02.2018 - 12.2018
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
Cashier
Westminster High School Cafeteria
09.2016 - 06.2017
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register, collected payments, and provided accurate change.
Education
Associate of Arts - Sociology
Golden West College
Huntington Beach, CA05.2022
High School Diploma -
Raymond S. Kellis High School
Glendale, AZ05.2018
Skills
- Customer Service
- Written and verbal communication
- Efficient work ethic
- Fluency in Vietnamese and English
- Strong problem solving and analytical skills
- Proven ability to prioritize and handle multiple tasks in a challenging environment
- Teamwork
- Sales Transactions
Timeline
Mobile Expert
T-Mobile
09.2019 - Current
Appliance Sales Specialist
Fry's
05.2019 - 09.2019
Membership Sales Representative
LA Fitness
12.2018 - 04.2019
Retail Sales Associate
Zumiez
02.2018 - 12.2018
Cashier
Westminster High School Cafeteria
09.2016 - 06.2017
Associate of Arts - Sociology
Golden West College
High School Diploma -
Raymond S. Kellis High School
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