Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Bryan Ostorga

Glendale,CA

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

17
17
years of professional experience

Work History

Operations Manager/Trainer

Teak Master / Coverini
South El Monte, CA
02.2022 - Current
  • Oversee daily operations for Teak Master and its sister company, Coverini, ensuring alignment with performance expectations and providing hands-on support for ongoing projects
  • Manage client interactions, including handling inquiries, making sales, processing payments, scheduling future services, and resolving escalations
  • Recruit, interview, and onboard new employees while conducting performance reviews and providing coaching as needed
  • Implement and train staff on Salesforce, enhancing operational efficiency and tracking performance
  • Develop and adjust bi-weekly and monthly schedules, ensuring optimal team coverage
  • Maintain high standards of professionalism and etiquette, particularly when dealing with high-profile clients
  • Oversee budget management and Profit & Loss (P&L) statements to ensure monthly profitability and growth

District Manager/Trainer

Executive Wireless (Metro by T-Mobile)
Glendale, CA
09.2014 - 01.2022
  • Directed operations across multiple stores, ensuring adherence to performance standards and achieving sales targets
  • Managed hiring processes, training programs, and performance tracking for store staff
  • Enhanced sales performance through relationship building, customer service excellence, and compliance with industry training
  • Led new store launches, overseeing staff training, operational readiness, and launch support
  • Coordinated with District Managers, HR Representatives, and vendors to conduct training on new products and procedures

Store Manager

Spring Mobile (AT&T Authorized Retailer)
South Pasadena, CA
03.2011 - 03.2014
  • Managed store operations to achieve maximum sales potential, including adjusting schedules and driving sales of accessories and promotional items
  • Addressed and resolved customer escalations, ensuring customer satisfaction
  • Maintained store readiness and cleanliness, including daily bank deposits and inventory management
  • Trained staff on current promotions and sales strategies

Assistant Manager

T-Mobile ERP 2.0
San Fernando, CA
03.2008 - 07.2009
  • Drove sales and performance through effective training and hands-on support
  • Managed staff training, schedule adjustments, and store appearance maintenance
  • Handled customer escalations and promoted sales through upselling and special events
  • Managed inventory, prepared for audits, and ensured accurate financial transactions

Education

Bachelor of Science - Business Administration with a Human Resources Certificate

University of Phoenix
Pasadena, CA
04.2025

Bachelor of Science - Criminal Justice

ITT Technical Institute
Sylmar, CA
09.2011

Skills

  • Workflow Optimization
  • Program Administration
  • Process Improvement
  • Customer Service
  • Customer Retention
  • Performance monitoring

Affiliations

  • worship leader my church
  • current 4.0 gpa
  • president's list and dean's list in college

Languages

Spanish
Full Professional

Timeline

Operations Manager/Trainer

Teak Master / Coverini
02.2022 - Current

District Manager/Trainer

Executive Wireless (Metro by T-Mobile)
09.2014 - 01.2022

Store Manager

Spring Mobile (AT&T Authorized Retailer)
03.2011 - 03.2014

Assistant Manager

T-Mobile ERP 2.0
03.2008 - 07.2009

Bachelor of Science - Business Administration with a Human Resources Certificate

University of Phoenix

Bachelor of Science - Criminal Justice

ITT Technical Institute

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Bryan Ostorga