Bryan Peralta
Miami,FL
Summary
Experienced and Successful in passing the State Testing to open the facilities known as Miami Casino (as Surveillance Operator) and Hialeah Park (as a Security Supervisor).
Energetic Casino Dealer offering 10-year background operating and supervising Hold'em and Limit/PLO Ohama table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Poker Dealer
Hialeah Park Casino
03.2013 - Current
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Answered players questions and resolved disputes to provide excellent customer service.
- Learned and followed company procedures to maintain consistency and standards.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored players behavior, taking appropriate action against rule violations.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06.2004
Skills
- Observations and Evaluations
- Game Rules and Regulations
- Positive Customer Experience
- Bravo System Equipment Operations
- Table Game Rules
- Security and Asset Protection
- Personable and Friendly Communications
- Conflict Mediation
- Guest Service
- Fraud Detection
- Dealer Training
- Fluent in English and Spanish
- Active Listening
Timeline
Poker Dealer
Hialeah Park Casino
03.2013 - Current
High School Diploma -
South Miami Senior High School
Similar Profiles
Isjoel CarratalaIsjoel Carratala
Customer Service Liaison at Hialeah Park CasinoCustomer Service Liaison at Hialeah Park Casino
Karina CruzKarina Cruz
Bush /Chip Runner at Hialeah Park CasinoBush /Chip Runner at Hialeah Park Casino
Karel GonzalezKarel Gonzalez
Poker Dealer at Hialeah Park CasinoPoker Dealer at Hialeah Park Casino