Highly-motivated professional with the desire and passion to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with a team to provide the best possible service for every client.
Overview
13
13
years of professional experience
Work History
Exceptional Children's Teacher
Gray's Creek Middle School
Hope Mills, North Carolina
08.2024 - Current
Developed and implemented Individualized Education Plans for exceptional children.
Assessed student progress through data collection, analysis, and reporting.
Provided regular feedback to parents regarding student development and performance.
Created a safe learning environment for students with disabilities.
Exceptional Children's Teacher
The Public Schools of Robeson County
Lumberton, North Carolina
08.2023 - 06.2024
Offered hands-on learning opportunities to develop student self-esteem and life skills.
Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
Adapted instructional techniques to appropriate ages and skill levels of supervised students.
Cultivated classroom environment focused on inclusion and growth, fostering both social and academic development.
Maintained student records in accordance with district standards.
Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Substitute Teacher
The Public Schools of Robeson County
Lumberton, North Carolina
03.2022 - 06.2023
Provided classroom instruction outlined in teacher's lesson plans.
Collaborated with regular teachers to ensure continuity of instruction.
Implemented classroom rules to maintain order and discipline.
Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Integrated real-world examples to make learning relevant and engaging.
Provided classroom instruction following regular teacher's lesson plans.
Utilized positive reinforcement to motivate students.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Facilitated discussions to encourage critical thinking and student engagement.
Developed and enforced behavioral management plans.
Collections Representative
Truist
Lumberton, North Carolina
10.2015 - 01.2023
Offered clients creative solutions to help them through financial hardship
Assisted in new hire training
Maintained monthly call monitor scores over 95%
Navigated banking software such as Bluezone, Director, Client Central, Web Loan Query and LMS
Negotiated arrangements on Dealer Finance, Direct Retail and Mortgage loans
2019 Associate of the Year.
Handled contracts and payments on accounts.
Used effective questioning techniques to clarify why debtors were delinquent.
Reasoned with customers and attempted to negotiate full balance payments.
Handled, researched, and settled disputes to ensure prompt and satisfactory resolutions
Student Producer
Carolina News Today, WNCP-TV
Pembroke, North Carolina
08.2019 - 05.2020
Wrote and edited news packages for Carolina News Today
Organized and arranged news content through iNEWS software
Coordinated with student reporters in the field
Evaluated prospective talent for both on-air and o-camera positions
Supervised live recordings for the weekly shows.
Implemented quality control measures to maintain production standards.
Managed crisis situations, resolving issues promptly to minimize impact on production.
Managed production schedules, adjusting timelines and resources as necessary.
Provided mentorship and guidance to junior production staff, fostering professional growth.
Sales Associate/Water Analyst
Parnell Pool and Spa
Lumberton, North Carolina
03.2012 - 07.2014
Assisted clients to ensure the safety and quality of their swimming environment
Assisted in new hire training
Oversaw day to day financial transactions including opening and closing procedures
Provided clients with information about new pool and spa purchases.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Used technology resources to assist customers in locating and selecting items.
Education
Bachelor of Arts - Mass Communications - Broadcasting
University of North Carolina at Pembroke
05.2020
Skills
Experienced in various banking software
Possesses strong leadership qualities
Efficient in Microsoft Word, Power Point and Excel
Committed to personal and professional growth
Effective and empathetic communicator
Student Engagement
Progress Monitoring
Problem-solving abilities
Written Communication
Goal Setting
Social Skills Development
IEP development
Group and individual instruction
Job readiness training
Team Collaboration
Faculty Collaboration
Effective Communication
Continuous Improvement
Individualized Instruction
Teamwork and Collaboration
Timeline
Exceptional Children's Teacher
Gray's Creek Middle School
08.2024 - Current
Exceptional Children's Teacher
The Public Schools of Robeson County
08.2023 - 06.2024
Substitute Teacher
The Public Schools of Robeson County
03.2022 - 06.2023
Student Producer
Carolina News Today, WNCP-TV
08.2019 - 05.2020
Collections Representative
Truist
10.2015 - 01.2023
Sales Associate/Water Analyst
Parnell Pool and Spa
03.2012 - 07.2014
Bachelor of Arts - Mass Communications - Broadcasting
University of North Carolina at Pembroke
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