Bryan Rodriguez
Schenectady,NY
Summary
Experienced in casino operations with a focus on table management and customer service, successfully coordinated with various departments including security and marketing to ensure compliance with gaming regulations. Conducted audits of assigned tables to uphold accounting procedures while efficiently resolving customer complaints and maintaining professionalism. Demonstrated strong multitasking abilities by monitoring dealer performance and providing necessary training, contributing to a positive gaming environment. Established effective communication with team members to address suspicious behavior and uphold casino standards.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Table Games Floor Supervisor
Rivers Casino & Resort Schenectady
Schenectady, New York
05.2021 - Current
- Coordinated with other departments such as security, surveillance, marketing, and finance, as needed.
- Ensured compliance with all applicable gaming regulations and laws.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Resolved customer complaints efficiently while maintaining a professional demeanor.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Collaborated with management team members to ensure that all policies and procedures were being followed correctly by employees at all times.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Provided training for new dealers on game rules and regulations.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Established and maintained banks and table limits for each game.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Supported confidentiality of casino trade secrets and proprietary information and directed business processes, customer lists and marketing plans.
- Kept all games in compliance with casino and gaming standards.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Table Games Dealer
Rivers Casino & Resort Schenectady
Schenectady, New York
05.2017 - 05.2021
- Communicated effectively with other members of the table games staff team.
- Balanced cash drawers according to established procedures at the end of each shift.
- Adhered to established policies and procedures while dealing at tables.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Fostered an entertaining environment by engaging guests in conversation.
- Promoted special events within the casino's table games area.
- Utilized appropriate strategies when dealing specific games.
- Collected losing bets and paid out winnings promptly and accurately.
- Assisted new players with understanding game rules and procedures.
- Dealt table games such as Blackjack, Baccarat, and Roulette professionally and accurately.
- Provided friendly customer service to guests at the casino table games area.
- Performed functional game duties quickly by efficiently handling money and chips.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Casino Dealer
Marriott Stellaris Casino
San Juan , PR
07.2006 - 06.2012
- Provided assistance in resolving disputes among players at the table in an efficient manner.
- Dealt a variety of card games including Blackjack, Poker, Baccarat and Pai Gow.
- Responded promptly to guest inquiries and complaints in a professional manner.
Skills
- Bilingual Spanish/English
- Great customer service
- Table management
- Game supervision
- Multitasking Skills
- Ability to work under pressured
- Casino industry experienced ( 15 years)
- Able to work individually and teamwork
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Table Games Floor Supervisor
Rivers Casino & Resort Schenectady
05.2021 - Current
Table Games Dealer
Rivers Casino & Resort Schenectady
05.2017 - 05.2021
Casino Dealer
Marriott Stellaris Casino
07.2006 - 06.2012