Bryan Rodriguez
Belleville,NJ
Summary
Dynamic customer service professional with proven success at Walgreens, excelling in problem resolution and team collaboration. Recognized for enhancing customer satisfaction through effective complaint handling and inventory control. Committed to driving sales and fostering loyalty, consistently achieving operational goals while maintaining a calm demeanor under pressure.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walgreens
Clifton, NJ
09.2023 - Current
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable service and support.
- Trained new staff on operational procedures and customer service standards.
- Implemented promotional displays, increasing visibility of featured products for customers.
- Resolved customer concerns efficiently, fostering positive shopping experiences and loyalty.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Increased sales of promotional items by informing customers about current offers.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Set up new sales displays each week with fresh merchandise.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Construction/Skywalker
Serge
Jersey City
08.2013 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Designated Hitter/Pharmacy Customer Service/Cashier
Walgreens
Harrison, NJ
03.2022 - 02.2023
- Assisted patients with medication management and inquiries. Supported pharmacy staff in daily operations to enhance efficiency. Provided guidance to patients regarding prescription usage and potential side effects.
- Executed patient identification and verification processes through multi-point authentication methods to enhance medication safety.
- Optimized prescription organization and staging through alphabetical cubby systems, enhancing workflow efficiency.
- Facilitated cross-functional collaboration by providing comprehensive support to pharmacists and pharmacy technicians, including shift coverage and management of drive-thru and front-end service lines during peak hours.
- Managed review, investigation, and resolution of complex third-party insurance rejections.
- Utilized active listening and conflict resolution skills to navigate and resolve grievances from frustrated patients, ensuring a professional and supportive environment.
- Assisted in managing inventory levels to support operational efficiency. Helped coordinate logistics to facilitate timely deliveries. Supported teams in maintaining accurate stock records.
- Monitored medication availability to support timely restocking of pharmaceuticals. Scanned for warehouse shortages to assist in maintaining adequate inventory levels. Proactively placed orders to replenish critical medications.
- Conducted routine inventory checks to support accurate stock management.
- Processed returns to assist in maintaining inventory levels. Managed logistics for weekly truck deliveries, ensuring timely receipt of products. Removed expired products to uphold inventory quality.
- Oversaw manual inventory markdowns and price adjustments to align with store liquidation and pricing policies.
- Assisted in maintaining compliance with retail operations guidelines. Supported teams in executing daily operational tasks effectively.
- Ensured strict compliance with HIPAA privacy regulations, pharmacy safety protocols, and state/federal laws governing age-restricted products.
- Executed high-volume cash, credit, and return transactions with precision, ensuring balanced register at all times.
- Oversaw digital workflow management for curbside pickup orders, ensuring efficient processing, staging, and handling of returns for missed windows.
Fulfillment Expert/Cashier/General Merchandise/OTC
Target
Jersey City,NJ
05.2020 - 09.2022
- Managed online orders, ensuring timely processing and accurate fulfillment of customer requests.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted customers with transactions, ensuring a smooth checkout experience.
Cashier
Marshalls
Belleville,New-Jersey
07.2020 - 02.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced shopping experience, provided product information and location assistance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier/Non-certified Pharmacy Technician
Costco
Clifton, NJ
01.2015 - 12.2015
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels through regular stock assessments and reorder processes.
- Processed prescription orders efficiently using pharmacy management software.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
Assistant Manager
Family Dollar
Jersey City, NJ
06.2013 - 02.2014
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations in truck and sales, and provided exceptional service.
Education
High School Diploma -
Barringer High School
Newark, NJSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Complaint handling
- Guest services
- Stock replenishment
- Refunds and exchanges
- Sales closing
- Inventory control
- Account management
- Appointment scheduling
- Complaint escalation
- Refunds processing
- Hospitality and accommodation
- Calm and professional under pressure
- Calm under pressure
- Product sales
- Work prioritization
- Retail store support
- Customer relations
Timeline
Customer Service Associate
Walgreens
09.2023 - Current
Designated Hitter/Pharmacy Customer Service/Cashier
Walgreens
03.2022 - 02.2023
Cashier
Marshalls
07.2020 - 02.2022
Fulfillment Expert/Cashier/General Merchandise/OTC
Target
05.2020 - 09.2022
Cashier/Non-certified Pharmacy Technician
Costco
01.2015 - 12.2015
Construction/Skywalker
Serge
08.2013 - Current
Assistant Manager
Family Dollar
06.2013 - 02.2014
High School Diploma -
Barringer High School