Bryan Skinner
Ruths Chris Steakhouse
Newcastle,IN
11
years of professional experience
Experienced Fine Dining Server/Leader seeking a position the Hospitality industry in a highly respected company.
Experienced in operating INFO GENISIS and ALOHA POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced and fine dining aspects of restaurants. Familiar with training new staff how to complete work in an accurate and efficient manner. Experience and passion in hospitality covers three decades.
Work History
Server
3 Years- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bus and reset tables to keep dining room and work areas clean.
- Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsell high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
1 Year- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Ranked high in increased wine and food sales
Lead Server, Trainer
6 Months- Worked with POS system to place orders, manage bills and handle guest needs and satisfaction.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as Wine selection, appetizers, mixed drinks to enhance sales numbers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Helped Manage bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Lead Server
1 Year- Maintained all aspects of 5 Star Forbes Standards, continuously trained to share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Handled customer complaints with poise and grace, immediately resolving issues
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift
- Integral in keeping attitudes and moral at a high standard with teamwork
Lead Server
1 Year 9 Months- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Knowledge of Wines By the glass and appropriate entree pairings, driving daily wine sales for the team
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Lead Server
1 Year- Assisted guests in order selection, recommended specific menu items, and ensured prompt, accurate service Provided direct assistance to bartender and lounge staff.
- Promoted to Events Coordinator, supervised arranged and served large special parties and dinners to parties from 10 to 85.
- Carried high sales consistently.
- Attained large following of repeat and special request guests.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill any problems.
Education
High School Diploma
Associate of Arts - Buisness
Skills
Expertly trained in menu execution and guest service in Dining Room
Extensive Bar tending and wine Sales training
Ongoing wine education
Custom Drink Preparation
Knowledge of Wine Pairings
Training in Guest Relations and Guest Retention
Execute all Forbes standards of service
Full training and knowledge of INFO GENISIS POS system
Fluent communication in verbal and writing of English Language
Able to understand and execute Spanish Language in its basic form
Trained in aspects of cash handling and all check out paperwork duties.
Wine and Liquor Service
Timeline
Server
Ruths Chris Steakhouse
08.2023 - CurrentRead More
Server
Capital Grille
11.2021 - 11.2022Read More
Lead Server, Trainer
Tavern On The Square , Arrabelle Hotel
09.2019 - 03.2020Read More
Lead Server
The Little Nell, Element 47
10.2018 - 10.2019Read More
Lead Server
Old Edwards Inn and Spa Madisons Restaurant
01.2017 - 10.2018Read More
Lead Server
Bare Bones Steakhouse
10.2015 - 10.2016Read More
Thomas Nelson Community College
Associate of Arts from Buisness
Read More
Neoga High School
High School Diploma
Read More