Zoe Mckenzie
Tucson,AZ
Summary
Dynamic catering professional with proven leadership at First We Eat, enhancing client satisfaction through effective team management and high-quality food presentation. Skilled in problem-solving and customer service, I excel in optimizing inventory and training staff, ensuring seamless event execution and adherence to safety standards.
Overview
8
8
years of professional experience
Work History
Sandwich Artist
Subway
Tucson, Arizona
08.2025 - Current
- Prepared sandwiches according to customer specifications, ensuring quality and consistency.
- Operated cash register, processed transactions accurately, and handled customer inquiries.
- Maintained cleanliness of work area, including equipment and utensils, adhering to health standards.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Executed proper food handling techniques to ensure safety and compliance with regulations.
Catering Team Leader
KIngan Garden
Tucson, Arizona
07.2024 - Current
- Led catering team in setup and breakdown of events, ensuring compliance with safety standards.
- Coordinated menu planning and execution to meet client specifications and dietary needs.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, minimizing waste through efficient resource allocation.
- Communicated effectively with vendors to secure timely delivery of supplies and equipment.
- Assisted in developing event timelines, enhancing overall operational efficiency during functions.
- Monitored food quality and presentation, maintaining high standards for client satisfaction.
Catering Team Leader
First We Eat
Tucson Arizona
08.2021 - 08.2024
- Implemented feedback mechanisms to continuously improve service delivery and client experience.
- Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
- Improved communication between departments through clear delegation of tasks during pre-event meetings resulting in fewer errors during event execution.
- Coordinated with vendors to source high-quality ingredients, maintaining excellent food quality and presentation.
- Managed a team of catering staff, ensuring top-notch service at all events.
- Oversaw inventory management, reducing waste and optimizing ingredient usage across multiple events.
- Trained new staff members on company policies and procedures, leading to a well-informed team capable of handling any situation.
- Adapted quickly to unforeseen issues during events such as last-minute menu changes or venue complications ensuring smooth operations.
Catering Lead
Johnny Gibson's Downtown Market
Tucson Arizona
06.2018 - 08.2021
- Supervised catering operations, ensuring compliance with health and safety standards.
- Coordinated menu planning and execution for diverse events, enhancing customer satisfaction.
- Trained and mentored staff on effective food preparation and presentation techniques.
- Managed inventory control, optimizing supply usage to reduce waste and costs.
Deli Clerk
Johnny Gibson's Downtown Market
Tucson, AZ
01.2020 - 08.2021
- Assisted customers with deli selections, providing product knowledge and recommendations.
- Operated slicing machines and scales to ensure accurate portioning of meats and cheeses.
- Maintained cleanliness and organization of deli display cases to enhance customer experience.
- Collaborated with team members to streamline daily operations and improve workflow efficiency.
- Trained new staff on food safety protocols and deli equipment operation for compliance.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Developed strong relationships with repeat customers, enhancing loyalty and satisfaction.
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Effective multi-tasking
- Multitasking and prioritizing
- Customer satisfaction focus
- Attention to detail
- Great leadership skills
- Patience and empathy
Timeline
Sandwich Artist
Subway
08.2025 - Current
Catering Team Leader
KIngan Garden
07.2024 - Current
Catering Team Leader
First We Eat
08.2021 - 08.2024
Deli Clerk
Johnny Gibson's Downtown Market
01.2020 - 08.2021
Catering Lead
Johnny Gibson's Downtown Market
06.2018 - 08.2021