Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Bryana Rea

Bloomington,IL

Summary

Dynamic sales professional with extensive experience at Torrid, excelling in customer service and operational efficiency. Proven track record in driving sales growth through strategic planning and team motivation. Adept at conflict resolution and employee training, fostering a high-performance environment that enhances customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Torrid
Bloomington , Il
06.2022 - Current
  • Managed customer orders, ensuring timely delivery and accurate updates.
  • Collaborated with store manager to organize and maintain stock inventory. While also keeping the front-of-house inventory fully stocked and organized for optimal sales flow.
  • Maintained cleanliness of back-room areas to support operational efficiency.
  • Led employee supervision and continuous training initiatives to elevate customer satisfaction levels.
  • Streamlined operations by identifying inefficiencies and implementing effective solutions.
  • Handled customer complaints efficiently, addressing issues throughout store hours.
  • Ensured quality service by monitoring sales activities and operational adherence.
  • Enforced safety regulations to maintain a secure working environment.
  • Supervised store operations on a daily basis, integrating inventory control and employee scheduling.
  • Managed cash handling procedures to guarantee transaction accuracy.
  • Mentored new hires on company policies, enhancing workforce competency.

Sales Associate

Torrid
Bloomington, IL
10.2018 - 06.2020
  • Processed returns, exchanges, and refunds per company policies.
  • Maintained cleanliness of store environment, including floors, windows, and displays.
  • Upsold items based on customer interests and needs.
  • Provided accurate product information, pricing, and services.
  • Developed promotional strategies to boost sales volume.
  • Greeted customers and delivered exceptional service.
  • Executed transactions using point-of-sale system efficiently.
  • Organized stockroom shelves by size, color, or style.

Key Holder

Torrid
Bloomington , IL
06.2020 - 06.2022
  • Supervised employees by directing tasks and clarifying customer service standards.
  • Inspected store premises to identify maintenance issues.
  • Organized backroom storage areas for optimal space utilization.
  • Participated in training sessions on customer service techniques and loss prevention strategies.
  • Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
  • Executed daily banking duties including deposits and withdrawals from registers.
  • Managed key holder responsibilities, ensuring timely opening and closing of the store.
  • Verified register till accuracy at shift start and end.
  • Streamlined shipment processing and organized product placement on sales floor to ensure availability of newest products.

Education

High School Diploma -

Bourbonnais - Bradley Community High School
Bradley, IL
05-2018

Some College (No Degree) - Music Therapy

Illinois State University
Normal, IL

Associate of Science - Marine Biology

Heartland Community College
Normal, IL

Skills

  • Customer service and relations
  • Sales monitoring and reporting
  • Team building and motivation
  • Operational efficiency and process improvement
  • Conflict resolution and problem-solving
  • Visual merchandising strategies
  • Performance metrics analysis
  • Client relationship management
  • Employee training and coaching
  • Cash handling expertise
  • Strategic planning and thinking
  • Time management skills
  • Compliance adherence
  • Multitasking and organization
  • Decision-making capabilities
  • Sales strategies and growth

Affiliations

  • Playing the Violin, participating in orchestras, and musical pits.
  • Playing golf
  • Volunteering

Accomplishments

  • National Honors Society in High School
  • Leadership Award
  • Various Musical Achievement Awards

References

  • Jeff Lowinski- District Manager for Torrid: 630-930-6903 or Jrlowinski@gmail.com
  • Sara Sexton- Head Manager for Torrid: 815-764-9588
  • Stephanie Roberts- Assistant Manager for Torrid: 309-824-6851

Timeline

Assistant Store Manager

Torrid
06.2022 - Current

Key Holder

Torrid
06.2020 - 06.2022

Sales Associate

Torrid
10.2018 - 06.2020

High School Diploma -

Bourbonnais - Bradley Community High School

Some College (No Degree) - Music Therapy

Illinois State University

Associate of Science - Marine Biology

Heartland Community College

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