Bryana Rosado
Queens,NY
Summary
Detail-oriented healthcare administrative professional with experience in surgical coordination, billing, and clinical support. Proven ability to manage patient documentation, ensure compliance with insurance protocols, and deliver high-quality service in fast-paced clinical environments. Known for strong organizational skills, effective communication, and a commitment to improving patient care processes.
Overview
3
3
years of professional experience
Work History
Billing Representative
Halper Family Medicine
Rockville Centre, NY
10.2024 - Current
- Processed credit card payments from customers using secure online systems.
- Researched discrepancies between customer invoices and payments received.
- Resolved customer inquiries related to billing issues promptly.
- Assisted customers with inquiries regarding their bills and payment options.
- Assisted with training new staff members on proper billing procedures and protocols.
Surgical Coordinator
Halper Family Medicine
Rockville Centre, NY
10.2023 - 10.2024
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Scheduled follow-up appointments as designated by physician.
- Located scheduling barriers and implemented appropriate solutions.
- Checked patient insurance and collected pre-authorizations from providers.
Surgical Coordinator
Long Island Gastroenterology
New Hyde Park, NY
05.2023 - 10.2023
- Forward patients insurance to pre-authorization team
- Booked procedures according to physician volume and maintained prompt turnaround times.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for out patient procedures as required.
- Scheduled and confirmed patient appointments and consultations.
- Review procedure requirements such as prep instructions and facility arrival instructions.
Internship Student
Pivot Physical Therapy
Norfolk, VA
01.2023 - 04.2023
- Monitored and recorded patient progress in response to therapy.
- Cleaned and organized work area and disinfected equipment after treatment to maintain cleanliness and presentation of establishment.
- Aided head physical therapist in creating treatment plans for each patient.
- Sat in on appointments with head therapist and recorded progress, measurements and notes for future reference.
- Shadowed staff and learned advanced work.
Cashier
AMC Theaters
New York, NY
06.2022 - 01.2023
- Delivering friendly, clean and quick service to guests
- Helped with purchases and signed customers up for rewards program.
- Credit card payments, issued receipts and provided change.
- Processed sales transactions to prevent long customer wait times.
- Movie usher
Education
Masters - Healthcare Administration
Norfolk State University
Norfolk, Virginia 05.2025
Bachelor of Science - Exercise Science- Health, Wellness & Rehabilitation
Norfolk State University
05.2023
Skills
Administrative and technical
- EMR systems: eClinicalWorks, Picasso
- Billing and insurance follow-up
- Microsoft Office Suite
Coordination and compliance
- Surgical scheduling
- Pre-authorizations and insurance verification
- Documentation and records management
Communication and interpersonal
- Patient education and support
- Customer service excellence
- Team collaboration
Accomplishments
- 2023 Southern Gerontological Society local conference co-authour
Timeline
Billing Representative
Halper Family Medicine
10.2024 - Current
Surgical Coordinator
Halper Family Medicine
10.2023 - 10.2024
Surgical Coordinator
Long Island Gastroenterology
05.2023 - 10.2023
Internship Student
Pivot Physical Therapy
01.2023 - 04.2023
Cashier
AMC Theaters
06.2022 - 01.2023
Masters - Healthcare Administration
Norfolk State University
Bachelor of Science - Exercise Science- Health, Wellness & Rehabilitation
Norfolk State University
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