Summary
Work History
Education
Skills
Timeline
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Bryana Valencia

Florida

Summary

Friendly and organized professional with over 5 years of experience in customer service, food service, and dispatching. Skilled in multitasking in fast-paced environments, providing excellent customer support, and maintaining attention to detail. Seeking to leverage customer-focused skills and operational experience in a growth-oriented role.

Work History

Dispatcher

Prestige Towing & Recovery
  • Dispatch and coordinate tow truck drivers efficiently to respond to customer call
  • Provide clear, professional communication with customers regarding ETA and service updates.
  • Maintain detailed logs of service requests, driver locations, and dispatch records.
  • Handle high-volume calls while ensuring customer satisfaction and timely service delivery.
  • Assist with administrative tasks, including data entry and payment processing.

Hostess/food Runner/curbside

Tijuana Taxi
  • Greeted and seated guests, managing waitlists during peak hours.
  • Ran food to tables efficiently while ensuring accuracy and presentation.
  • Managed curbside orders and assisted with takeout packaging.
  • Maintained a clean and welcoming front-of-house environment.
  • Provided professional customer service, handling guest requests promptly.

Barista/curbside

Cheesecake Factory Restaurant
  • Prepared a variety of espresso and specialty beverages in a high-volume setting.
  • Managed curbside orders, ensuring accurate and timely delivery to guests.
  • Handled POS transactions and cash handling with accuracy.
  • Provided friendly, attentive service to customers, resolving concerns promptly.
  • Maintained cleanliness and organization of beverage and curbside stations.

Education

McArthur High School

Skills

  • Customer service & conflict resolution
  • Multitasking in fast-paced environments
  • Dispatching and phone communication
  • system operation and cash handling
  • Organization and time management
  • Team collaboration and adaptability

Timeline

Dispatcher

Prestige Towing & Recovery

Hostess/food Runner/curbside

Tijuana Taxi

Barista/curbside

Cheesecake Factory Restaurant

McArthur High School
Bryana Valencia