Bryann Fleming
Kissimmee,FL
Summary
Proven performer at Dunkin Donuts & Baskin Robbins, adept in beverage preparation and delivering exceptional customer service. Excelled in a fast-paced environment, enhancing customer satisfaction and mastering menu memorization. Trained new staff, ensuring adherence to health and safety standards. Demonstrated salesmanship, contributing to team goals with a focus on quality and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin Donuts & Baskin Robbins
06.2022 - Current
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Stocked shelves to organize aisles in assigned department.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2024
Skills
- Food Running
- Menu Memorization
- Beverage Preparation
- Safe Food Handling
- Customer Service
- Visual Communication
- Clear Communication
- Salesmanship
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
06.2022 - Current
Associate of Arts - General Studies
Valencia College
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