Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bryanna Giacherio

Barre

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Applebee's. Proven ability to enhance guest satisfaction through effective multitasking and problem-solving. Recognized for fostering positive relationships and driving sales through upselling, while maintaining high cleanliness standards and a calm demeanor under pressure.

Overview

5
5
years of professional experience

Work History

Server

Applebees
Berlin, VT
06.2021 - 10.2025
  • Delivered exceptional customer service to enhance guest satisfaction and foster positive dining experiences.
  • Oversaw table assignments to enhance seating arrangements and streamline service flow.
  • Guided training sessions for new staff on menu knowledge and service protocols.
  • Facilitated collaboration with kitchen staff to guarantee timely food delivery and adherence to quality standards.
  • Executed cash transaction processes with precision, ensuring accountability in financial operations.
  • Addressed guest complaints swiftly to strengthen customer retention initiatives.
  • Ensured cleanliness and organization of dining area to uphold health regulations.
  • Maximized sales by upselling menu items, driving profitability and revenue growth.
  • Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
  • Delivered food and beverages efficiently while prioritizing customer satisfaction.
  • Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
  • Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
  • Fostered strong relationships with regular customers to enhance loyalty and retention.
  • Executed opening and closing procedures to guarantee optimal dining area readiness.
  • Elevated customer satisfaction by proactively addressing needs and delivering tailored service.
  • Ensured cleanliness and organization of dining area to enhance guest satisfaction.
  • Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.

PCA

Hands at Homecare
Barre, VT
12.2022 - 12.2023
  • Supported clients with daily living activities to ensure consistent care and well-being.
  • Oversaw client health monitoring and communicated changes to healthcare professionals.
  • Delivered companionship and emotional support to individuals in care settings.
  • Crafted nutritious meals customized to meet specific client dietary requirements.
  • Ensured cleanliness and safety standards within client environments.
  • Oversaw documentation of care provided and ensured accuracy of records for compliance purposes.
  • Facilitated collaboration among multidisciplinary teams to design personalized care plans.
  • Led training sessions for new staff on best practices in client care and safety protocols.
  • Facilitated patient support in daily living activities to enhance independence and overall wellbeing.
  • Oversaw adherence to hygiene standards by facilitating bathing and grooming activities.
  • Enhanced patient comfort through delivery of compassionate and attentive care.
  • Ensured cleanliness and safety standards for patient environments to mitigate infection and accident risks.
  • Managed patient assistance calls, assessing needs and providing qualified support.
  • Cultivated strong relationships with patients' families to facilitate progress updates and collaboratively address concerns.
  • Facilitated emotional support for patients and families during challenging periods, enhancing trust and rapport.

PCA

Tender Loving Homecare
Barre, VT
12.2020 - 10.2021
  • Guided clients through essential daily living tasks, fostering autonomy and personal comfort.
  • Monitored and administered medications according to care plans, guaranteeing adherence to protocols and patient safety standards.
  • Conducted regular assessments of client conditions and relayed critical updates to healthcare professionals for optimal care management.
  • Engaged with clients to build trust and improve overall service delivery standards.
  • Executed precise documentation of care activities, reinforcing compliance with established regulations.
  • Coordinated efforts with team members to establish individualized care plans that address specific client needs.
  • Implemented training initiatives for new staff, emphasizing adherence to caregiving protocols and best practices to optimize client care.
  • Analyzed client feedback to drive improvements in service delivery and elevate overall client satisfaction.
  • Assisted in meal preparation and feeding, strictly following dietary guidelines and requirements.
  • Evaluated patient vital signs and relayed significant changes to healthcare team members for informed decision-making.
  • Tracked and documented vital signs, facilitating immediate communication of any alterations in patient condition to medical staff.
  • Monitored at-risk patients through consistent skin evaluations and repositioning to ensure prevention of bedsores.

Education

High School Diploma -

Spaulding High School
Barre, VT
06.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Excellent communication
  • Cool under pressure
  • Problem-solving
  • Team leadership
  • High energy and stamina
  • Multitasking Abilities
  • Multitasking
  • Reliability
  • Adaptable and flexible
  • Warm and friendly
  • Reliable and responsible
  • Team player
  • Calm demeanor
  • Positive guest interactions

Timeline

PCA

Hands at Homecare
12.2022 - 12.2023

Server

Applebees
06.2021 - 10.2025

PCA

Tender Loving Homecare
12.2020 - 10.2021

High School Diploma -

Spaulding High School