Bryanna Giacherio
Barre
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Applebee's. Proven ability to enhance guest satisfaction through effective multitasking and problem-solving. Recognized for fostering positive relationships and driving sales through upselling, while maintaining high cleanliness standards and a calm demeanor under pressure.
Overview
5
5
years of professional experience
Work History
Server
Applebees
Berlin, VT
06.2021 - 10.2025
- Delivered exceptional customer service to enhance guest satisfaction and foster positive dining experiences.
- Oversaw table assignments to enhance seating arrangements and streamline service flow.
- Guided training sessions for new staff on menu knowledge and service protocols.
- Facilitated collaboration with kitchen staff to guarantee timely food delivery and adherence to quality standards.
- Executed cash transaction processes with precision, ensuring accountability in financial operations.
- Addressed guest complaints swiftly to strengthen customer retention initiatives.
- Ensured cleanliness and organization of dining area to uphold health regulations.
- Maximized sales by upselling menu items, driving profitability and revenue growth.
- Executed effective multitasking by overseeing multiple tables concurrently while ensuring high service quality.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Facilitated teamwork during peak shifts to enhance workflow efficiency and optimize guest experiences.
- Fostered strong relationships with regular customers to enhance loyalty and retention.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
- Elevated customer satisfaction by proactively addressing needs and delivering tailored service.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
PCA
Hands at Homecare
Barre, VT
12.2022 - 12.2023
- Supported clients with daily living activities to ensure consistent care and well-being.
- Oversaw client health monitoring and communicated changes to healthcare professionals.
- Delivered companionship and emotional support to individuals in care settings.
- Crafted nutritious meals customized to meet specific client dietary requirements.
- Ensured cleanliness and safety standards within client environments.
- Oversaw documentation of care provided and ensured accuracy of records for compliance purposes.
- Facilitated collaboration among multidisciplinary teams to design personalized care plans.
- Led training sessions for new staff on best practices in client care and safety protocols.
- Facilitated patient support in daily living activities to enhance independence and overall wellbeing.
- Oversaw adherence to hygiene standards by facilitating bathing and grooming activities.
- Enhanced patient comfort through delivery of compassionate and attentive care.
- Ensured cleanliness and safety standards for patient environments to mitigate infection and accident risks.
- Managed patient assistance calls, assessing needs and providing qualified support.
- Cultivated strong relationships with patients' families to facilitate progress updates and collaboratively address concerns.
- Facilitated emotional support for patients and families during challenging periods, enhancing trust and rapport.
PCA
Tender Loving Homecare
Barre, VT
12.2020 - 10.2021
- Guided clients through essential daily living tasks, fostering autonomy and personal comfort.
- Monitored and administered medications according to care plans, guaranteeing adherence to protocols and patient safety standards.
- Conducted regular assessments of client conditions and relayed critical updates to healthcare professionals for optimal care management.
- Engaged with clients to build trust and improve overall service delivery standards.
- Executed precise documentation of care activities, reinforcing compliance with established regulations.
- Coordinated efforts with team members to establish individualized care plans that address specific client needs.
- Implemented training initiatives for new staff, emphasizing adherence to caregiving protocols and best practices to optimize client care.
- Analyzed client feedback to drive improvements in service delivery and elevate overall client satisfaction.
- Assisted in meal preparation and feeding, strictly following dietary guidelines and requirements.
- Evaluated patient vital signs and relayed significant changes to healthcare team members for informed decision-making.
- Tracked and documented vital signs, facilitating immediate communication of any alterations in patient condition to medical staff.
- Monitored at-risk patients through consistent skin evaluations and repositioning to ensure prevention of bedsores.
Education
High School Diploma -
Spaulding High School
Barre, VT06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Excellent communication
- Cool under pressure
- Problem-solving
- Team leadership
- High energy and stamina
- Multitasking Abilities
- Multitasking
- Reliability
- Adaptable and flexible
- Warm and friendly
- Reliable and responsible
- Team player
- Calm demeanor
- Positive guest interactions
Timeline
PCA
Hands at Homecare
12.2022 - 12.2023
Server
Applebees
06.2021 - 10.2025
PCA
Tender Loving Homecare
12.2020 - 10.2021
High School Diploma -
Spaulding High School