Bryanna Gibbons
Everett,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
AAA
Saugus, Massachusetts
11.2025 - Current
- Delivered professional customer service to members and insureds by providing accurate information on memberships and insurance. Updated member records in POS, ensuring correct contact information and identifying cross-sell opportunities based on product needs.
- Served walk-in and telephone members seeking insurance services, facilitating membership sales and assisting with policy changes, upgrades, renewals, and billing inquiries. Verified insurance coverage for lien holders and leasing companies, providing binders as requested.
- Strengthened member relationships by promoting diverse product offerings, including automotive and financial services. Generated leads for insurance and travel departments, successfully meeting cross-sell goals.
- Handled member and insured inquiries to ensure timely resolution.
- Directed escalated matters to appropriate authority for effective handling.
- Process payments for membership, bookstore, insurance and travel products. Upgrade basic memberships to memberships with higher value (AAA+ or Premier) as appropriate. Balance cash drawer.
- Notary Public - Process Notary transactions for members according to National Notary Association and Club procedures. Maintain knowledge and Notary commission.
- Complete new business policy accuracy reviews and submit to underwriting.
Bartender
Admirals Club
Boston, Massachusetts
03.2024 - 08.2025
- Crafted and served a diverse range of beverages to enhance guest experience.
- Guided customers in drink selections, tailoring recommendations to individual preferences.
- Built strong relationships with regular customers by delivering consistently excellent service.
- Collaborated with team members to ensure efficient service.
- Handled cash transactions and processed payments accurately.
- Monitored inventory levels and replenished supplies.
- Enforced legal drinking age policies and monitored customer behavior.
General Manager
ExtraSpace Storage
Lynn, Massachusetts
01.2019 - 10.2023
- Managed daily operations of storage facilities to ensure efficient service delivery.
- Guided customers in selecting appropriate storage unit sizes and facilitated completion of rental agreements.
- Processing payments, managing accounts, and handling overdue accounts.
- Resolved customer inquiries and issues, fostering a positive customer experience.
- Monitoring security systems, performing routine checks, and responding to security incidents.
- Evaluated staff performance and delivered training to improve team skills.
General Manager
CubeSmart
Boston, Massachusetts
02.2017 - 12.2019
- Managed daily operations of self-storage facility and ensured smooth workflow.
- Oversaw staff performance and provided training to enhance team capabilities.
- Assisted customers in selecting appropriate storage unit sizes and completed rental agreements, enhancing customer satisfaction.
- Addressed customer inquiries and resolved issues to ensure positive experiences and foster customer loyalty.
- Processed payments, managed accounts, and addressed overdue accounts to maintain financial accuracy.
- Monitoring security systems, performing routine checks, and responding to security incidents.
Front End Supervisor
TJ Maxx
Somerville, MA
08.2013 - 02.2017
- Supervised daily operations, ensuring team compliance with company policies to maintain a consistent customer experience.
- Trained new associates on customer service standards and operational procedures, fostering a knowledgeable team focused on customer satisfaction.
- Monitored sales floor activities and addressed customer inquiries effectively.
- Coordinated merchandise presentation to improve store aesthetics and optimize customer flow, enhancing overall shopping experience.
- Collaborated with management to develop training programs for staff development.
- Assisted in inventory management, including stock replenishment and organization.
- Led team meetings to communicate goals and promote a positive work environment.
Education
High School Diploma -
Everett High School
Everett, MA06-2015
Skills
- Customer support
- Microsoft Office Proficiency
- Inventory management
- Employee training
- Attention to detail
- Time management
- Effective communication
- Business development
- HVAC knowledge
- Pest control
Certification
- TIPS certified
Timeline
Customer Service Representative
AAA
11.2025 - Current
Bartender
Admirals Club
03.2024 - 08.2025
General Manager
ExtraSpace Storage
01.2019 - 10.2023
General Manager
CubeSmart
02.2017 - 12.2019
Front End Supervisor
TJ Maxx
08.2013 - 02.2017
High School Diploma -
Everett High School